Vendor Analysis
published on Jun 13, 2022
Report Overview:
This NelsonHall vendor assessment analyzes Firstsource's offerings and capabilities in Mortgage & Loan Services.
Who is this Report for:
NelsonHall’s ‘Transforming Mortgage & Loan Services’ Vendor Assessment for Firstsource is a comprehensive assessment of Firstsource’s lending industry digital services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of M&L processes and identifying vendor suitability for M&L services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of M&L services offerings, capabilities, and market and financial strength, including:
- Identification of the company’s strategy, emphases and new developments
- Analysis of the company’s strengths, weaknesses and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Firstsource has built its lending services business via acquisitions. Key steps include:
- Credit card operations: Firstsource started providing support for credit card operations to a tier-one U..K. lender in 2003. In 2004 it acquired ASG (now Source Advantage), a credit card receivable collections business
- Mortgage BPS: In 2016, Firstsource acquired ISGN (now Sourcepoint), a full-service mortgage BPO service provider
- Portfolio due diligence and securitization: In December 2021, Firstsource acquired StoneHill Group, a provider of mortgage QC and due diligence services. StoneHill has proprietary solutions it uses in its QC services. Clients are typically lenders looking to securitize portfolios or buy securitized portfolios
- Collections: In December 2021, Firstsource acquired American Recovery Services Inc. (ARSI), a nationwide provider of collections services for consumer loans entering legal proceedings.
Based on its two recent acquisitions, FIrstsource will be focusing its growth over the next several years on services supporting portfolio securitization and late-stage collections services.