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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

Andy is widely respected for his deep knowledge of the banking industry and the changing landscape of banking regulations, technology, and services. Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing, KPO, and Multi-Process BPS.

Andy is currently conducting a major global project on Next Generation Mortgage BPS. Recently completed projects include FinTech services in Banking, and RPA and AI services in Banking.

Andy joined NelsonHall in September 2005 after gaining extensive financial management experience at global banks, including Citibank and U.S. Trust, where he worked for 20 years, and consulting for ten years prior to joining NelsonHall. Andy's operational experience includes key roles managing the customer and counterparty operations with other financial institutions. He then worked in a consulting capacity, advising regulatory agencies and investment banks on operational issues and business performance.

Andy is a frequent guest speaker and lecturer and has appeared on many TV and radio news programs internationally, written numerous articles for, and been interviewed by, numerous leading publications, including The Economist, The Wall Street Journal, and Forbes Magazine.

Andy has a B.A. degree in economics from Harvard College, and an M.B.A. degree from Stanford. He lives in Massachusetts with his wife Nancy and their two children. When not working, Andy enjoys sailing, hiking, and travel.

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Latest blog posts by Andy Efstathiou:

  • Open Banking’s Early Initiatives & Likely Winners

    Feb 02, 2018, by Andy Efstathiou

      Open banking is the concept that banks will open their platforms to third-parties for them to transact business with the banks’ customers and suppliers, and is required by regulations which are coming into force. Many advocates believe that this will spur innovation in financial [...]

  • Adventures in Blockchain: Mphasis Focuses on Client Revenue Growth, Supporting Compelling Use Cases

    Dec 12, 2017, by Andy Efstathiou

      In this article, I look at Mphasis’ Blockchain initiatives and at the segments they are focusing on for further development with their financial services clients. Mphasis began its Blockchain initiatives in 2016, initiating internal experiments and POCs to understand the technolo[...]

  • How NS&I Transformed its Digital Banking Customer Experience

    Nov 24, 2017, by Andy Efstathiou

      NelsonHall recently hosted a webinar in which U.K.’s National Savings and Investments (NS&I) discussed how it has transformed its customer experience and operations delivery, and in so doing increased the value of assets managed by 245% and annual contact volumes by 660% whil[...]

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