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Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for:

  • Retail and Commercial Banking BPS
  • Capital Markets BPS
  • RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

In this key role, Andy assists both buy-side and vendor organizations in assessing opportunities and supplier capability across Banking services, including in the areas of Core Banking, Payments, Mortgages & Loans, Securities Processing, KPO, and Multi-Process BPS.

Andy is currently conducting a major global project on Retail Banking BPS. Other recent projects include:

  • FinTech services in Banking
  • RPA and AI services in Banking
  • Capital Markets BPS
  • Reference Data BPS
  • Mobile Payments Services
  • Banking Shared Services.

Andy joined NelsonHall in September 2005 after gaining extensive financial management experience at global banks, including Citibank and U.S. Trust, where he worked for 20 years, and consulting for ten years prior to joining NelsonHall. Andy's operational experience includes key roles managing the customer and counterparty operations with other financial institutions. He then worked in a consulting capacity, advising regulatory agencies and investment banks on operational issues and business performance.

Andy is a frequent guest speaker and lecturer and has appeared on many TV and radio news programs internationally, written numerous articles for, and been interviewed by, numerous leading publications, including The Economist, The Wall Street Journal, and Forbes Magazine.

Andy has a B.A. degree in economics from Harvard College, and an M.B.A. degree from Stanford. He lives in Massachusetts with his wife Nancy and their two children. When not working, Andy enjoys sailing, hiking, and travel.

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