Vendor Analysis
published on Aug 09, 2021
Report Overview:
This NelsonHall assessment analyzes Tech Mahindra'sofferings and capabilities in Advanced Digital Workplace Services
Who is this Report for:
NelsonHall’s digital workplace services profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of digital workplace services and identifying vendor suitability for RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the IT services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Tech Mahindra’s digital workplace services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
Tech Mahindra provides digital workplace services as part of its Infrastructure and Cloud Services division. This also includes cloud services, data center services, enterprise network services, and enterprise security services. Its digital workplace managed services are focused across seven towers, including Service Desk: providing an omnichannel approach focusing on UX, utilizing self-service and automation, self-heal, self-help, virtual assistant, and analytics. It also offers crowdsourcing where end-users can help other end-users through communities within their enterprise. Tech Mahindra provides a machine-first next-generation services desk (zero-touch).