Vendor Analysis
published on Aug 22, 2024
Report Overview:
NelsonHall’s vendor assessment analyzes WorkForce Software's offerings and capabilities in Workforce Management services
Who is this Report for:
NelsonHall’s New World Workforce Management profile on WorkForce Software is a comprehensive assessment of WorkForce Software’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
- Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
- Financial analysts and investors specializing in the Workforce Management sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of WorkForce Software’s Workforce Management services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
WorkForce Software, LLC is a privately owned, U.S.-based software company that provides global Workforce Management solutions with integrated employee experience capabilities. Founded in 1999 in Livonia, Michigan, it now has 704 employees with an additional headcount of 411 global contractors. The majority of its customers are mid and large, enterprise-sized organizations. It supports ~1.4k customers, serving ~7m employees across ~120 countries.
Workforce Software has leveraged acquisitions to expand its geographic footprint, including:
- Foko Retail - a retail communication and task management software for frontline workers based in Canada
- Workplace - a cloud-based employee forecasting and scheduling software for retail and hospitality, based in the U.K., the U.S., and Australia
- RosterLive - online rostering solutions provider for small to medium-sized businesses; rebranded to WFS: A WorkForce Software Company (“WFS Australia”). Its SME product was rebranded to EmpLive. WFS Australia also offers the WorkForce Suite to support the workforce management needs of large enterprise organizations across Australia, New Zealand, Singapore, and a growing number of countries across the APAC region.
Recently, Workforce Software launched a new SAP solution extension—SAP Deskless Worker Experience add-on by WorkForce Software—to complement the company’s existing SAP Solution Extensions, which are already in use by 300+ global organizations. It has also extended its global capabilities, becoming the first WFM software provider to offer Point Registration Treatment Program (REP) REP-P Certification to global employers with operations in Brazil. This REP-P Certification enables global organizations to remain compliant with local labor regulations recently enacted by the Brazilian government.