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TTEC - CX Services in High Tech and Automotive

Vendor Analysis

by Ivan Kotzev

published on Sep 12, 2024

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Report Overview:

This NelsonHall assessment analyzes TTEC's offerings and capabilities in CX Services in High Tech and Automotive

Who is this Report for:

NelsonHall’s CX Services in High Tech and Automotive profile on TTEC is a comprehensive assessment of TTEC’s offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for content moderation, trust and safety, and content development RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the CX services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of TTEC’s CX Services in High Tech and Automotive offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

TTEC positions in the automotive sector not as the biggest CX supplier but as a highly specialized provider of managed services and CX technology with intent-level domain expertise that focuses on innovative engagements. Key levers are its practice of bringing executive-level support in operational conversations, the specific automotive JV, and dedicated technology practices.

Outsourcing clients looking for a CX services vendor with extensive domain expertise via a dedicated JV with a leading multinational auto OEM, proactive CX engagement model, and strong sector-specific revenue generation know-how with frameworks and IP, should especially consider this profile on TTEC.

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