Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.
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Track the pattern of service adoption by monitoring Wealth & Asset Management contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
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published on Nov 21, 2015
Aegis to open its second contact center in the U.K. with ~350 FTEs.
Aegis currently runs one center in Manchester with 520 FTEs servicing a banking client and a credit rating agency. The U.K. clients are also supported from Johannesburg and Durban, South Africa. Aegis plans to open a second center in Durban for ~500 agents.
