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for Banking Operations Transformation

Track the pattern of service adoption by monitoring Banking Operations Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Transforming Mortgage and Loan Services

Customer Perspectives

by Andy Efstathiou

published on Jul 23, 2025

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Report Overview:

This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the mortgage and loan services market as well as the requirements and experiences of their peers.

Key Findings & Highlights:

Mortgage and loan services are vital for helping lenders to achieve operational transformation and agility in an increasingly digital environment. Operational change and agility are now highly dependent on digital technologies, with increased use of process automation services, incorporation of AI and analytics, and agile approaches to operations and IT development.

This report is essential reading for financial institutions buying mortgage and loan services. Our in-depth analysis will inform them of what they can achieve now and as the market changes, with reference to case study examples.

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