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Contracts Database

for Banking Operations Transformation

Track the pattern of service adoption by monitoring Banking Operations Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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NelsonHall Report

New Partnerships

by Ivan Kotzev

published on Sep 08, 2025

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Report Overview:

Report Outline:

TTEC partnered with VoxEQ to integrate voice biometrics in TTEC Digital SmartApps.

VoxEQ offers:

  • Authentication with analysis of voice bio-signals on a call
  • Streamlined workflows for reduced AHT
  • Detection of repeat imposters and synthetic voices, with pre-approval of voicemail systems and virtual agents
  • No storage of PII or voiceprints.

TTEC’s SmartApps is the company’s cloud-based applications for financial services companies.

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