John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Apr 22, 2022
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Procurement Transformation.
NelsonHall’s procurement transformation profile on Tech Mahindra is a comprehensive assessment of Tech Mahindra’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Tech Mahindra’s procurement offerings and capabilities, and market and financial strengths, including:
Tech Mahindra offers procurement services through a digital procurement competency practice primarily within a larger supply chain capability. Its offerings span procurement BPS and related IT and consulting services. With its procurement services, Tech Mahindra targets organizations that are not best in class and are struggling in areas such as spend compliance (below 90%) and connectivity of S2P processes. All offerings aim to achieve integration of upstream and downstream procurement, a single version of the truth and real-time visibility, and a trade-off between effectiveness and efficiency.
There is an overall emphasis on helping clients improve process efficiencies through digital transformation, e.g., through the introduction of RPA, in their supply chain and procurement activities. Tech Mahindra has some experience bringing automation into clients' procurement shared services organizations.
There is also a focus on helping clients decrease the cost of procurement by improving spend visibility through applying analytics and improving contract compliance through automation. There is, as yet, less of a focus on UX improvement for buyers or suppliers.
