John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
John presents extensively at major outsourcing and automation conferences around the world. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and an MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
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Contact John Willmott
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Reports by John Willmott:
BPO Service Line Definitions
Dec 18, 2018 | Market Analysis by John Willmott
[public] [/public] [private] [/private] [...]view this reportRPA & AI, Analytics and BPaaS BPS Market Forecast: 2018-2022
Sep 12, 2018 | Market Forecast by John Willmott
NelsonHall's "RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021" consists of 121 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of [...]view this reportdownload abstractGlobal BPS Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2018-2022" consists of 304 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service [...]view this reportdownload abstractGlobal Document Management Market Forecast: 2018 - 2022
Jun 01, 2018 | Market Forecast by John Willmott
NelsonHall's "Global Document Management Market Forecast: 2018-2022" consists of 37 pages. It is a forecast of document management services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 1 [...]view this reportdownload abstractWipro - Business Process Transformation through RPA and AI
Jun 01, 2018 | Vendor Analysis by John Willmott
[...]view this reportdownload abstract
Latest tweets by John Willmott:
Follow @John WillmottLatest tweets from our analysts:
- @John_NH Apr 29, 2019@NHInsight @ashok_pai @Ranjan2968 @rstormonth Ashok, well done and many thanks to @TCS . It’s a once-in-a-lifetime… https://t.co/lIZDCi1XJR
- @John_NH Apr 23, 2019#FinanceTransformation briefing window now open until end May 2019 @Genpact @Capgemini @AccentureOps @WiproDOP… https://t.co/14DCXkgZLi
- @John_NH Apr 23, 2019⚡️ “F&A Transformation: Accelerating Cycle Times” https://t.co/cIrCx8jJ3v
- @John_NH Apr 23, 2019#FinanceTransformation project by @John_NH is open, free-of-charge, to all companies offering F&A operations transf… https://t.co/IvLzhHLuK2
- @John_NH Apr 18, 2019Enterprises will be able to establish company specific @blue_prism Digital Exchanges by marking DX assets as privat… https://t.co/1B1Bu5NFXO
Latest blog posts by John Willmott:
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IPsoft Looks to Reduce Time to Value While Increasing Return on AI
May 20, 2019, by John WillmottNelsonHall recently attended the IPsoft Digital Workforce Summit in New York and its analyst events in NY and London. For organizations unfamiliar with IPsoft, the company has around 2,300 employees, approximately 70% of these based in the U.S. and 20% in Europe. Europe is responsible [...]
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Blue Prism Offers A Lever for Culture Change to Mature Enterprises
Apr 18, 2019, by John WillmottBlue Prism adopted the theme “Connected RPA – Powering the Connected Entrepreneur Enterprise” at its recent Blue Prism World conferences, the key components of connected-RPA being the Blue Prism connected-RPA platform, Blue Prism Digital Exchange, Blue Prism Skills, and Blue Prism [...]
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Automation Anywhere Monetizes Bot Store to Provide ‘Value as a 2-Way Street’
Apr 16, 2019, by John WillmottAutomation Anywhere’s current Bot Store contains ~500 bots and has received ~40K downloads. In January 2019, these bots were complemented by Digital Workers, with bots being task-centric and Digital Workers being persona- and skill-centric. So far, downloads from the[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott