John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
His current projects include Business Process Transformation through RPA &AI and RPA & AI Technology Evaluation.
John presents extensively at major outsourcing and automation conferences around the world, and is currently presenting at many RPA and AI events in the U.S. and Europe run by industry organizations including IRPA and Outsourcing Institute.
John has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and a MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
Contact John Willmott
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Reports by John Willmott:
RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021
Jun 01, 2017 | Market Forecast by John Willmott
NelsonHall's "RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021" consists of 121 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of [...]view this reportdownload abstractGlobal BPS Market Forecast: 2017 - 2021
May 12, 2017 | Market Forecast by John Willmott
NelsonHall's "BPS Market Forecast: 2017-2021" consists of 305 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractWipro - Business Process Transformation through RPA and AI
Mar 20, 2017 | Vendor Analysis by John Willmott
RPA and AI services lie within the Enterprise Operations Transformation unit within Wipro BPS, which is targeted with introducing technology enablement into Wipro's BPS services. [...]view this reportdownload abstractCapgemini - Business Process Transformation through RPA and AI
Feb 17, 2017 | Vendor Analysis by John Willmott
Capgemini has been active in RPA for ~3-years, initially applying UiPath RPA in support of its finance & accounting BPS client base and deploying NICE on a major scale in the U.K. public sector. In parallel, IGATE, now acquired by Capgemini had been active in applying RPA, typically based on Blue Prism, principally in the banking and insurance [...]view this reportdownload abstractHCL Technologies Business Process Transformation through RPA and AI
Feb 17, 2017 | Vendor Analysis by John Willmott
HCL Technologies revenues in FY 2016 ending March 2016 were US$6,235m and the company had a headcount of ~104,896 personnel. HCL's Business Process Services (BPS) accounted for ~5.3% of HCL Technologies revenues. HCL began its autonomics program in 2011, expanding this into RPA and AI in 2013. Since then HCL has developed enhanced tools for [...]view this reportdownload abstract
Latest tweets by John Willmott:
Follow @John WillmottLatest tweets from our analysts:
- @John_NH May 31, 2017RT @NHInsight: .@John_NH will join panel on 'How to evaluate the #digital ecosystem and create a digital ops strategy' https://…
- @John_NH May 24, 2017The journey from #RPA to new digital process models in business process services explained by @rstormonth of… https://t.co/vWTfA3NKDv
- @John_NH May 24, 2017Session on innovation in BPS at @InfyConfluence led by @rstormonth of #NelsonHall https://t.co/drlZPmg1y9
- @John_NH May 23, 2017Be prepared to restack process steps for more effective #RPA adoption https://t.co/2y6DIIUnbD #NelsonHall @LTI_Global
- @John_NH May 23, 2017Think “eliminate/simplify/standardize/automate” when implementing #RPA. Process precedes technology https://t.co/2y6DIIUnbD #NelsonHall
Latest blog posts by John Willmott:
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Wipro & Automation Anywhere: Extending Beyond Rule-Based RPA into New Digital Business Process Models
Mar 13, 2017, by John WillmottWipro began partnering with Automation Anywhere in 2014. Here I examine the partnership, looking at examples of RPA deployments across joint clients, at how the momentum behind the partnership has continued to strengthen, and at how the partners are now going beyond rule-based RPA to b[...]
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RPA Operating Model Guidelines, Part 3: From Pilot to Production & Beyond – The Keys to Successful RPA Deployment
Nov 09, 2016, by John WillmottAs well as conducting extensive research into RPA and AI, NelsonHall is also chairing international conferences on the subject. In July, we chaired SSON’s second RPA in Shared Services Summit in Chicago, and we will also be chairing SSON’s third RPA in Shared Services Summit in Brase[...]
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HCL: Applying RPA to Reduce Customer Touch Points in Closed Book Life Insurance
Nov 08, 2016, by John WillmottThis is the third in a series of blogs looking at how business process outsourcing vendors are applying RPA in the insurance sector. HCL provides closed book life insurance outsourcing services, and is currently engaged in RPA initiatives with three insurance clients. In order to capture custo[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott