John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
His current projects include Business Process Transformation through RPA &AI and RPA & AI Technology Evaluation.
John presents extensively at major outsourcing and automation conferences around the world, and is currently presenting at many RPA and AI events in the U.S. and Europe run by industry organizations including IRPA and Outsourcing Institute.
John has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and a MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
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Reports by John Willmott:
LTI - Business Process Transformation through RPA and AI
Apr 18, 2018 | Vendor Analysis by John Willmott
LTI is an India-headquartered IT services vendor with a presence in 22 countries. LTI's revenues for three-quarters of FY18 as of December 2017 were US$824m, with currently around 69% of the company's revenue derived from North America and 47% from the BFSI sector. The company employed 23K personnel at December 2017. The company has repo [...]view this reportdownload abstractMphasis - Business Process Transformation through RPA and AI
Apr 05, 2018 | Vendor Analysis by John Willmott
Mphasis offers both IT services and business process services, and had calendar Q4 2017 revenues of ~$260m. The bulk of the company’s revenues is derived from the banking, financial services, and insurance sectors, which is also the source of the bulk of the company’s RPA and AI activity. [...]view this reportdownload abstractWNS - Business Process Transformation through RPA and AI
Apr 04, 2018 | Vendor Analysis by John Willmott
WNS has a particularly strong domain focus, is organized by industry within both its go-to-market organization and its delivery organization and positions against its strong domain-centricity. Accordingly, WNS has built a number of assets combining RPA and AI technologies, badged under the WNS TRAC umbrella, for its target domains and currently has [...]view this reportdownload abstractNIIT Technologies -Business Process Transformation through RPA and AI
Mar 22, 2018 | Vendor Analysis by John Willmott
NIIT Technologies focuses on the travel & transportation, insurance, banking & financial services, and media sectors and aims to bring domain-specific process knowledge to its RPA engagements and to assist organizations, where applicable, in taking a transformational approach to their processes. The company's proprietary frameworks u [...]view this reportdownload abstractEXL - Business Process Transformation through RPA and AI
Mar 16, 2018 | Vendor Analysis by John Willmott
EXL’s go-to-market now includes targeting digital transformation within retained operations as well as offering digital transformation as part of operations management/BPS contracts and EXL now covers RPA, NLP, AI, and CX within its digital consulting practice, which is becoming an increasingly important go-to-market for EXL. [...]view this reportdownload abstract
Latest tweets by John Willmott:
Follow @John WillmottLatest tweets from our analysts:
- @John_NH Apr 25, 2018My week on Twitter: 8 New Followers, 1 Replies & 5 Retweets
- @John_NH Apr 24, 2018
- @John_NH Apr 23, 2018
- @John_NH Apr 22, 2018My week on Twitter: 7 New Followers, 1 Replies & 3 Retweets
- @John_NH Apr 20, 2018@mum2enzo - check out my top influencers :)
Latest blog posts by John Willmott:
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Application of RPA & AI to Unstructured Data Processing: The Next Big Milestone for Shared Services
Apr 12, 2018, by John WillmottShared Services Centers (SSCs) have made progress in the initial application of RPA, gained some experience in its application, and are typically now looking to scale their use of RPA widely across their operations. However, although organizations have often undertaken some level of st[...]
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HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation
Oct 13, 2017, by John WillmottHCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summariz[...]
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Discussion with Carole Murphy of Capgemini: Application of Intelligent Automation to the Finance Function
Sep 11, 2017, by John WillmottCapgemini's Carole Murphy Capgemini has recently redefined its framework for Intelligent Automation, taking an approach based on ‘five senses’. I caught up with Carole Murphy, Capgemini’s Head of BPO Business Transformation Services, to identify how their new a[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott