
John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
John presents extensively at major outsourcing and automation conferences around the world. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and an MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
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Contact John Willmott
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Reports by John Willmott:
Global BPS Market Forecast: 2023 - 2027
Aug 09, 2023 | Market Forecast by John Willmott
NelsonHall’s “BPS Market Forecast: 2023-2027” consists of 276 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractHealthcare Payer Operations Transformation 2023
Jun 15, 2023 | Market Analysis by John Willmott
NelsonHall’s Healthcare Payer Operations Transformation market analysis consists of 88 pages. [...]view this reportdownload abstractExela - Healthcare Payer BPS 2023
May 09, 2023 | Vendor Analysis by John Willmott
This NelsonHall vendor assessment analyzes Exela Technologies’ offerings and capabilities in healthcare payer business process services [...]view this reportdownload abstractConduent - Healthcare Payer BPS 2023
Apr 27, 2023 | Vendor Analysis by John Willmott
This NelsonHall vendor assessment analyzes Conduent’s offerings and capabilities in healthcare payer business process services [...]view this reportdownload abstractCognizant - Healthcare Payer BPS 2023
Apr 13, 2023 | Vendor Analysis by John Willmott
This NelsonHall vendor assessment analyzes Cognizant’s offerings and capabilities in healthcare payer business process services [...]view this reportdownload abstract
Latest tweets by John Willmott:
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Latest blog posts by John Willmott:
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What Characterizes Leading Supply Chain Transformation Vendors?
Aug 30, 2022, by John WillmottThe pandemic stress-tested many supply chains beyond previous expectations, identifying and magnifying any process shortfalls. The current economic downturn and additional disruption of supply chains by geopolitical factors have further exacerbated the difficulties enterprises face in [...]
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Capgemini Launches ’One Operations’ to Support CPG Enterprises in Driving Revenue Growth
Aug 08, 2022, by John WillmottCapgemini has launched a new digital transformation service, One Operations, with the specific goal of driving client revenue growth. One Operations: Key Principles Some of One Operations’ principles, such as introducing benchmark-driven best practice operations models, tak[...]
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WNS Repositions its Data & Analytics Practice to Assist Organizations in Becoming 'Insights-Led Enterprises'
Jul 28, 2022, by John WillmottAnalytics has often been run as a series of periodic and siloed exercises. However, to respond to their customers in the smartest, fastest, most efficient manner, WNS perceives that organizations increasingly need to run their analytics always-on, in almost real-time, and on an enterpr[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott