John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
His current projects include Business Process Transformation through RPA &AI and RPA & AI Technology Evaluation.
John presents extensively at major outsourcing and automation conferences around the world, and is currently presenting at many RPA and AI events in the U.S. and Europe run by industry organizations including IRPA and Outsourcing Institute.
John has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and a MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
Contact John Willmott
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Reports by John Willmott:
Global Document Management Market Forecast: 2017 - 2021
Aug 04, 2017 | Market Forecast by John Willmott
NelsonHall's "Global Document Management Market Forecast: 2017-2021" consists of 49 pages. It is a forecast of document management services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 1 [...]view this reportdownload abstractGlobal Document Management Market Forecast: 2017 - 2021
Aug 04, 2017 | Market Analysis by John Willmott
NelsonHall's "Global Document Management Market Forecast: 2017-2021" consists of 49 pages. It is a forecast of document management services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS and 1 [...]view this reportdownload abstractGlobal FAO Market Forecast: 2017 - 2021
Jul 24, 2017 | Market Forecast by John Willmott
NelsonHall's "FAO Market Forecast: 2017-2021" consists of 70 pages. It is a forecast of FAO services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geographies, an [...]view this reportdownload abstractGlobal Insurance Market Forecast: 2017 - 2021
Jul 24, 2017 | Market Forecast by John Willmott
NelsonHall's "Insurance Market Forecast: 2017-2021" consists of 44 pages. It is a forecast of Insurance services and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of 81 BPS service lines, 39 geo [...]view this reportdownload abstractRPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021
Jun 01, 2017 | Market Forecast by John Willmott
NelsonHall's "RPA & AI, Analytics and BPaaS BPS Market Forecast: 2017-2021" consists of 121 pages. It is a comprehensive forecast of the BPS sector and is complemented by NelsonHall's self-service forecasting facility which enables users to download forecasts and vendor shares tailored to their needs across any combination of [...]view this reportdownload abstract
Latest tweets by John Willmott:
Follow @John WillmottLatest tweets from our analysts:
- @John_NH Aug 14, 2017RT @NHInsight: RT @DavidM_NH: Interesting webinar coming for #ITservices buyers. Testing for an #agile and #digital environment. https://t…
- @John_NH Aug 04, 2017RT @NHInsight: Financial services drives UK #outsourcing to strongest half-year performance since 2012 @arvatoUK #OutsourcingIndex https://…
- @John_NH Jul 28, 2017RT @NHInsight: NelsonHall’s latest market analysis report est. global #cloud-based #HRservices market will reach $20.6bn by 2021 https://t.…
- @John_NH Jul 24, 2017RT @NHInsight: Vendors evaluated: @AllegisGlobal @weareams @CapitaPlc @kellyocg @PontoonSolution @TAPFIN @YohCorporate @ZeroChaos https:/…
- @John_NH Jul 21, 2017RT @NHInsight: .@rstormonth will be chairing 'Intelligent #Automation - #Chicago 2017' - 31 July - 2 August. https://t.co/b5Mwnf3B5H @ssone…
Latest blog posts by John Willmott:
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Amelia Enhances its Emotional, Contextual, and Process Intelligence to Outwit Chatbots
Jul 05, 2017, by John WillmottIPSoft's Amelia NelsonHall recently attended the IPSoft analyst event in New York, with a view to understanding the extent to which the company’s shift into customer service has succeeded. It immediately became clear that the company is accelerating its major shift in focu[...]
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WNS: Thriving in a Climate of Industry Disruption
Jun 30, 2017, by John WillmottNelsonHall recently attended WNS analyst/adviser events in New York and the U.K., where the theme was “NEXT”, with the sub-text of assisting organizations in “thriving in a state of constant disruption”. While the trend to digitalization of business processes[...]
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Genpact Cora: A Unifying Framework to Accelerate Industrialization of New Digital Process Models
Jun 30, 2017, by John WillmottMany of the pureplay BPS vendors have been moving beyond individual, often client-specific implementations of RPA and AI and building new digital process models to present their next generation visions within their areas of domain expertise. So, for example, models of this type are eme[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott