
John Willmott
John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
John is well-known around the world for his detailed analytical approach to research, and his pragmatic style. He founded NelsonHall in 1998 on the principle that genuine market insight can only be derived from a bedrock of hard, empirical facts drawn from original market research, and this philosophy persists to this day, making NelsonHall one of the most highly valued global research firms. In an industry increasingly given to pontification, John's trusted advisor approach is based squarely on the evidence of NelsonHall's rigorous research and analysis.
John remains actively involved in customer assignments and assists both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, AI, and BPaaS. He is in great demand to work on assignments that:
- Assist buy-side organizations in establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings
- Assist BPS vendors to develop and refine their go-to-market strategies.
In addition, John oversees NelsonHall's BPS Market Development program, which includes extensive BPS opportunity reports by industry sector, based on buy-side research. Sectors covered include banking, insurance, healthcare, pharmaceuticals, energy & utilities, retail and high-tech, and telecoms & media.
John presents extensively at major outsourcing and automation conferences around the world. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and an MBA from Manchester Business School. John lives in the U.K., and when not working, he enjoys almost any activity that gets him into the fresh air away from the house and office.
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Contact John Willmott
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Reports by John Willmott:
Global BPS Market Forecast: 2021 - 2025 H2 Update
Dec 17, 2021 | Market Forecast by John Willmott
NelsonHall’s updated “BPS Market Forecast: 2021-2025 H2 Update” consists of 297 pages. This report covers 34 of the main business process services (BPS) service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractBPO Service Line Definitions
Nov 29, 2021 | Market Analysis by John Willmott
[public] [/public] [private] [/private] [...]view this reportCOVID-19 Recovery in the Life Insurance Sector
Nov 03, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on the Life Insurance Sector consists of 11-pages. The report focuses on COVID-19 recovery on Capital Markets sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the Capital Markets Sector
Nov 02, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on the Capital Markets Sector consists of 11-pages. The report focuses on COVID-19 recovery on Capital Markets sector globally. [...]view this reportdownload abstractCOVID-19 Recovery in the Energy Sector
Nov 02, 2021 | Market Analysis by John Willmott
NelsonHall’s analysis of the Impact of COVID-19 on the Energy Sector consists of 11-pages. The report focuses on COVID-19 recovery on Energy sector globally. [...]view this reportdownload abstract
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Latest blog posts by John Willmott:
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The Role of Organizational Change Management in Digital Transformation
Feb 10, 2022, by John WillmottDigital transformation and the associated adoption of Intelligent Process Automation (IPA) remains at an all-time high. This is to be encouraged, and enterprises are now reinventing their services and delivery at a record pace. Consequently, enterprise operations and service delivery a[...]
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Capgemini Looks to Accelerate Process Transformation with the "Frictionless Enterprise"
Apr 28, 2021, by John WillmottThe value of automation using tools such as RPA, and more recently intelligent automation, has been accepted for years. However, there is still a danger in many automation projects that while each project is valuable in its own right, they become disconnected islands of automation with[...]
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Capgeminiās Intelligent Process Automation, Part 2: Intelligent Transaction Routing & Digital Twins Maximize RoI Delivery
Mar 01, 2021, by John WillmottPart 1 of this blog focused on Capgemini’s structured approach to workforce motivation and upskilling when transitioning to a Frictionless Enterprise that leverages a digitally augmented workforce. This second part looks at how, when adopting a digitally augmented workforce, it i[...]
Commented Tracking service articles:
IBM to Acquire AT&T's Managed Application and Managed Hosting Services Unit
Dec 17, 2015 | Mergers and Acquisitions by John Willmott
IBM Awarded 5-Year IT Infrastructure Management Contract by Citizens Bank
Jun 11, 2015 | Contracts by John Willmott
IBM Awarded Contract for IBM Watson by Woodside
May 27, 2015 | Contracts by John Willmott
IBM Awarded Contract for Customer Experience Design by Homebase
May 12, 2015 | Contracts by John Willmott
IBM Awards Grants to 16 Cities as Part of Smarter Cities Challenge
May 12, 2015 | Contracts by John Willmott