Key Findings & Highlights:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in supply chain management BPS and transformation.

WNS' SCM practice is part of its MRC (manufacturing, retail, and consumer) business unit, as the greatest demand comes from these industries. WNS has been active in supply chain management for years, starting in order management processing and moving into logistics support and supply chain analytics.

One of the major developments has been bringing the capability together within the organization and driving synergies to become an end-to-end service provider. WNS has expanded its consultative and special product side of the business to build capability covering end-to-end processes, tech enablement, and delivering an end-to-end service that cuts across process, technology, and analytics.

WNS offers three main engagement models:

• Digital transformation consulting, including studying the existing landscape of automation initiatives, understanding key imperatives and identification of gaps, identification of opportunities for streamlining solutions and creating a Digital Roadmap, benchmarking against industry best practices for customer experience & operational efficiency, and regulatory guidelines assessment
• Transformation "as a Service" model, including platform deployment within client infrastructure by WNS or client, discovery and diagnostic of automation opportunities followed by delivery by the WNS intelligent automation team, support of ongoing change, and maintenance and development support
• Business process "as a Service" model, including end-to-end managed services (people, process, application, platform), standardization, automation, and improvement of processes by leveraging technology platforms, RPA, AI/ML tools, maturity models and industry best practices, and co-creation of a transformation roadmap.