John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on May 30, 2025
This vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in procurement services
NelsonHall’s Modernizing Procurement Through Digitalization profile on Tata Consultancy Services is a comprehensive assessment of Tata Consultancy Services’ procurement offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Tata Consultancy Services’ procurement transformation offerings, capabilities, and market and delivery strengths, including:
TCS has a mature service offering across the source-to-pay value chain. The company provides master data management services that cut across source-to-pay offerings. The company focuses on embedding sustainability solutions as a key enabler alongside mature core procurement offerings.
The company’s procurement offering aims to deliver client outcomes such as:
TCS uses technology such as GenAI for cognitive buying support, contract summarization, vendor panelling and onboarding, RFQ creation, quote validation and tabulation, spend data classification, smart negotiation and vendor normalization. Advanced and predictive analytics are leveraged in spend analytics, catalog inclusion and adoption, material price prediction, and demand aggregation.
Examples of some of their recent client success stories include:
Digital transformation is also an integral part of TCS’ procurement offering, with ~25 customers, ~60 deployed use cases, ~30 process mining and SCM experts, ~$300m savings opportunities identified, and ~100 apps and solutions as part of the overall digital enablers and ecosystem that TCS leverages to deliver client outcomes.
TCS is positioning its procurement services as a strategic growth lever, underpinned by an end-to-end transformation, consulting, and platform-led innovation with an ecosystem of digital value builders. TCS positions its procurement services as a consult-to-operate, technology-integrated model aligned with the evolving expectations of CPOs.
