John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Jun 23, 2025
This vendor assessment analyzes Cognizant's offerings and capabilities in procurement services
NelsonHall’s Modernizing Procurement Through Digitalization profile on Cognizant is a comprehensive assessment of Cognizant’s procurement offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Cognizant’s procurement transformation offerings, capabilities, and market and delivery strengths, including:
Cognizant provides sourcing and procurement services as part of its broader Finance & Accounting and digital operations portfolio. Its procurement capability spans the end-to-end source-to-pay lifecycle, covering consulting, transformation, platform enablement, and operations. The offering is supported by delivery from global locations, platform partnerships, proprietary solutions, and AI-enabled automation.
Cognizant supports over ~135 procurement clients through a source-to-pay team of ~5,000 FTEs. Its procurement operations are integrated with enterprise platform modernization, sustainability solutions, and digital orchestration capabilities to meet client-specific transformation goals. Cognizant’s procurement offering strategy aligns with key client objectives and outcomes such as spend optimization, working capital improvement, ESG compliance, risk mitigation, and user experience enhancement.
It uses AI/GenAI, modular partner-driven architecture, and transformation enablers to support enterprises in their operations and procurement modernization. Cognizant’s procurement offering is underpinned by a set of strategic priorities aimed at delivering scalable, AI-enabled, and ESG-aligned procurement functions. The company is advancing the use of process mining across the S2P landscape to uncover automation opportunities and improve governance, supported by ~2,500 citizen developers driving low-code automation across procurement and finance.
