John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
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Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Dec 09, 2025
This NelsonHall vendor assessment analyzes Infosys' offerings and capabilities in Supply Chain Transformation.
NelsonHall’s supply chain transformation profile on Infosys is a comprehensive assessment of Infosys’ offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Infosys’ supply chain services offerings, capabilities, and market and financial strengths, including:
With ~9,600 supply chain FTEs and ~81 global clients, Infosys offers end-to-end supply chain capabilities across consulting, managed services, and technology. Infosys has in the recent past repositioned its supply chain offering from a “live enterprise” to an AI-first Supply chain offering. These services are integrated as ‘One Infosys’ and aim to deliver business value such as improved efficiency, effectiveness, and experience. Encompassing AI at scale and enabling supply chains with an AI-enabled control tower, while leveraging partners, is the key focus of the Infosys Supply Chain offering.
Infosys has a strong ecosystem on bolt-on and platform solution across sales operations, customer operations, revenue operations, planning, fulfilment, and service operations. This ecosystem is enabled through the use of analytics and insights, AI ecosystem for supply chain and a layer of ERP and platform modernization.