John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.
meet & followOnly NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.
To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.
manage email alerts using the form below, in order to be notified via email whenever we publish new content:
Track the pattern of service adoption by monitoring F&A & Supply Chain Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!
These documents are available to logged in clients that have purchased access to this program.
Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.
published on Jan 02, 2026
This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Supply Chain Transformation.
NelsonHall’s supply chain transformation profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities, designed for:
The report provides a comprehensive and objective analysis of Genpact’s supply chain services offerings, capabilities, and market and financial strengths, including:
Genpact has ~20 years of experience offering SCM services. However, the primary focus on and growth in SCM offerings began post-2018, when Genpact acquired Barkawi Management Consultants. Genpact aims to drive innovation for supply chain leaders, transform supply chain while augmenting with technology, and accelerate value realization with agentic AI.
The company offers supply chain management services across advisory, managed services, technology, and sustainability through a mix of data, technology, and analytics capabilities. Services include AI- and ML-led deployments, tech implementations, end-to-end transformations, and outcome-driven SCM offerings.
Genpact's strategy for SCM services is to build an ecosystem of highly connected, autonomous offerings, with a focus on circular supply chains, and to leverage GenAI and Agentic AI across the supply chain to deliver client outcomes.