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Contracts Database

for F&A & Supply Chain Transformation

Track the pattern of service adoption by monitoring F&A & Supply Chain Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

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Rachael Stormonth on Latest Trends in F&A BPS

Rachael Stormonth, Senior Vice President at BPS analyst house NelsonHall, discusses the latest business trends in F&A BPS with Professional Outsourcing magazine, and describes how some companies are using it as a platform for business transformation.

Serco in F&A & Supply Chain Transformation

Find here the NelsonHall Research related to within the F&A & Supply Chain Transformation program

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This vendor is not part of the KVA program

CMS in Telecoms/Cable/Satellite Sector

published 2014-12-09 | Project by Vicki Jenkins

NelsonHall's NEAT for CMS in Telecoms/Cable/Satellite analyzes the performance of vendors offering CMS services specifically for that sector. The NEAT tool allows NelsonHall customers to assess the capability of vendors across a range of criteria and business situations. Vendors within this NEAT analysis are: Aegis, Alorica, Capita, Concentrix, EGS, Firstsource, HGS, Infosys, Minacs, Serco, Sitel, Sutherland, Sykes, Tata BSS, Tech Mahindra, Teleperformance, TeleTech, Transcom, transcosmos, Webhelp and Wipro. This material is NelsonHall copyright and proprietary and no part is to be shared, reproduced or distributed in any form, or by any means, or stored in a database or retrieval system, without the prior written permission of NelsonHall. NelsonHall exercises its best efforts in the preparation of the information provided and believes the information contained herein to be accurate. However, NelsonHall shall have no liability for any loss or expense that may result from incompleteness or inaccuracy of the information provided.
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Published reports:

published reports related to Serco within the F&A & Supply Chain Transformation program

  • Serco - FAO in Travel, Transport & Logistics

    Sep 14, 2013 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes Serco's FAO offerings and capabilities in the TTL sector. Serco is one of a number of F&A Outsourcing services companies analyzed as part of NelsonHall's FAO industry analysis focused on the TTL sector. Serco is a U.K. headquartered IT and BPO services Company employing 122,000 FTEs and gene [...]
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Recent Tracking Service

tracking service articles related to Serco within the F&A & Supply Chain Transformation program:

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Discover the benefits of the F&A Services program

NelsonHall's F&A Services program supports you in enhancing your organization's sourcing performance. It will help you to:

  • Analyze how F&A services can be applied to your organization
  • Assess the scope of F&A services that can be outsourced and why
  • Quantify the benefits and risks associated with outsourcing processes within your F&A function
  • Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
  • Learn from the experience of other organizations in your sector that have already outsourced elements of their F&A functions
  • Keep abreast of changing delivery approaches within F&A outsourcing.


It also provides expert support to F&A Outsourcing vendors, specifically business development and marketing personnel, helping them to:

  • Increase bid success through improved positioning of proposals against client requirements
  • Maintain the competitiveness of current service offerings
  • Identify emerging requirements and service opportunities
  • Track key developments within the F&A marketplace, including contract awards and new service announcements
  • Understand the strategies and capabilities of potential bid partners through access to detailed F&A Services vendor assessments.
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