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Genpact - Healthcare Payer Operations Transformation

Vendor Analysis

by Bilal Chaudhry

published on Jun 21, 2024

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Report Overview:

This NelsonHall vendor assessment analyzes Genpact's offerings and capabilities in Healthcare Payer Operations Transformation 

Who is this Report for:

NelsonHall’s Healthcare Payer Operations Transformation profile on Genpact is a comprehensive assessment of Genpact's offerings and capabilities, designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of Genpact and identifying vendor suitability for Healthcare Payer Operations Transformation RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the Healthcare Payer Operations Transformation sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Genpact’s Healthcare Payer Operations Transformation offerings, capabilities, and market and financial strengths, including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, challenges, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Genpact offers services across claims management/administration, member engagement, services, enrollment, care management, provider management, and administration. It also provides platforms in various engagement models, including BPO and digital assets, principal services, research, and advanced analytics capabilities.

The research includes capabilities across:

  • Generative AI, including the development of CodeGenY on Genpact's Cora platform
  • Healthcare decision intelligence platform (HDIP)
  • Process mining
  • Enhancement of services over the next 12 months, including persona experience, digitization, partnerships, deep analytics, and proof of concepts.

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