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Contracts Database

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Track the pattern of service adoption by monitoring F&A contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Webhelp in F&A

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CX Services in Startups & Emerging Brands 2022

published 2022-11-15 | Project by Ivan Kotzev

This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services for startup companies and emerging brands. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Concentrix, Majorel, Movate, Sitel, TaskUs, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].
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