featured posts:
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Aligning Cost to Performance: How Digital Transformation is Nurturing the Insurance Industry
May 14, 2014, by NelsonHall AnalystBlonde hair, blue eyes, fair skin – we know about our physical make up... what about our digital make up? What does our Code Halo say about us? And more importantly – who does it say it to? How is this “changing the rules”? Yesterday, Cognizant launched its book: Code Halos, which looks at the way in which our digital composition is changing the way industries operate. T[...]
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Genpact's Acquisition of Pharmalink: The Right Space at the Right Time
May 02, 2014, by NelsonHall AnalystGenpact’s acquisition of Pharmalink expands its capability to offer an increasingly important range of life sciences regulatory services, especially for the pharmaceutical majors. Pharmalink, a small but global player in this niche space, has established important relationships with several of the largest pharmaceutical companies since its inception around 15 years ago.&n[...]
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Infosys Q3 FY 2014 Results: Traditional ADM Services Recover; PPS Businesses Yet to Make a Meaningful Contribution to Infosys 3.0
Jan 10, 2014, by Rachael StormonthThere are clear positives to this quarter’s results from Infosys, and its share price certainly picked up (is now the highest since March 2012), though it continues to look to address a number of challenges, some of which are company-specific issues. This is the third quarter of improved topline growth. Management has raised revenue guidance for full FY 2014 to growth of 11.5-12% (up from[...]
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Xerox Analyst Conference: Key Takeaways about the Services Business
Nov 12, 2013, by Andy EfstathiouXerox Services has not operated its business at high efficiency over the past few years. It has been very late to offshoring, growing revenues internationally, and rationalizing its services businesses around a few key areas. The current five plank strategy is devised to address those challenges. Xerox understands the challenge of successfully offshoring (and near shoring) its workforce to lower c[...]
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Virtual Operations Sees Take Up of RPA in Healthcare, Financial Services and BPO
Jun 19, 2014, by NelsonHall AnalystNelsonHall recently spoke with management from Virtual Operations, a privately held Dallas, TX-based provider of consulting, implementation and technical services around robotic process automation (RPA). The company was founded in 2012 by Dan Hudson and Matt Smith who had previously worked together at OnTarget Partners and other ventures. We asked them about the growth that they a[...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]
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Complimentary Demand: The Blossoming Role of LPO in Risk Management
Apr 25, 2014, by NelsonHall AnalystLast week, MphasiS announced the launch of its next generation Governance, Risk and Compliance (GRS) service, in partnership with legal process outsourcing (LPO) provider Mindcrest, to its North American BFSI client base. Services within the scope of the offering include: Contract remediation Document review Consent order fulfillment Corporate compliance research. MphasiS will [...]
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Serco Partners With Bromley Healthcare to Improve and Grow Healthcare Business
Jan 20, 2014, by NelsonHall AnalystSerco has announced a partnership agreement with Bromley Healthcare, an employee-owned social enterprise, to work together in the community healthcare market. Initially the partners will work together to improve quality of community healthcare in Suffolk, with Bromley Healthcare acting in an advisory capacity and supporting clinical leaders. In the long term, they intend to join forces to bid f[...]
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HP ES Turnaround Strategy Update - New Style of IT, New Style of HP ES
Oct 17, 2013, by Rachael StormonthHP recently provided an update on its turnaround program at a securities analyst meeting in the U.S. One major takeaway from the briefing is that HP ES, in particular, is taking additional steps to rebuild and strengthen its business. Looking firstly at the HP group-wide picture, turnaround measures till now have included restructuring, retooling, and reducing costs. Successes so fa[...]
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Why Companies Outsource Payroll - Some Key Drivers
Jul 25, 2013, by Gary BragarOn July 25 2013, MidlandHR was awarded a payroll BPO and HR software contract by UK General Insurance. This is a full payroll BPO contract with MidlandHR providing management and operations of payroll including: Processing of gross to net Data entry, both manual and electronic Provision of automated or manual calculations Checking of input, validation, sensibility checks, investig[...]
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Infosys Announces Fiscal Q1 2014 Revenue Up 13.6% to $1,991m
Jul 12, 2013, by Rachael StormonthAn encouraging quarter for Infosys after the disappointment of missing guidance last quarter. It is not possible to determine the precise level of organic growth (excluding Lodestone) as Infosys is folding some of its consulting capabilities into Lodestone Consulting: this has happened already in the U.K. and is occurring now in the U.S. and Germany; the incremental $20m in revenue contributed [...]
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Recent Learning Services Contracts Provides Optimization For Learning BPO
Jun 27, 2013, by Gary BragarIn recent months there have been several significant learning services contracts. From mid-2008 to mid-2012, growth in learning services was adversely impacted by the recession with learning being one of the easiest budget items to cut back on and in many instances put completely on hold. However from mid-2012 to date there has been an increased level of contract activity. Looking at some [...]