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NEAT reports results:
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Process Discovery & Mining 2021
Nov 03, 2021 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering process discovery & mining technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with dual focus on process discovery & mining, specific focus on process mining, desktop process discovery, end-to-end desktop process discovery, as well as the ability to plan and accelerate process change. Vendors evaluated for this NEAT are: ABBYY, Apromore, EdgeVerve, FortressIQ, Kryon, Logpickr, Mehrwerk, Mehrwerk+NICE, Minit, Minit+EdgeVerve, myInvenio, PAF, Process Diamond, QPR, Skan, Software AG, Software AG+Kryon, Soroco, StereoLOGIC, UiPath, and UpFlux. To find out more, contact Guy Saunders at [email protected].[read more] -
Cloud HR Transformation Services 2021
Oct 26, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cloud HR transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with specific areas of capability (talent/skills, efficiency, Workday services and SuccessFactors services) or geographic coverage (multi-country, North America, and Europe). Vendors evaluated for this NEAT are: ADP Employer Services, Alight Solutions, Capgemini, Capita, Conduent, IBM, OneSource Virtual, SD Worx, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Next Generation HCM Technology 2021
Oct 12, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Human Capital Management (HCM) technology. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors in the SMB and mid- to large-company markets. Vendors evaluated for this NEAT are: ADP Employer Services, AscentHR, Ceridian, Cornerstone, Hibob, Infor, isolved, Namely, NeeyamoWorks, Oracle, Paychex, Paycor, PeopleStrategy, Sage, SuccessFactors, UKG, and Workday. To find out more, contact Guy Saunders at [email protected].[read more] -
Digital Manufacturing Services 2021
Oct 05, 2021 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering digital manufacturing services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in monitoring & security, AR/VR & digital twins, and next-generation services. Vendors evaluated for this NEAT are: Accenture, Atos, Capgemini, Cyient, DXC Technology, IBM, Infosys, L&T Technology Services, Samsung SDS, Sopra Steria, Tata Elxsi, TCS, Tech Mahindra, T-Systems, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
Wealth & Asset Management Services 2021
Sep 14, 2021 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering wealth & asset management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in hosting/BPS, professional services, and supporting new digital banking models. Vendors evaluated for this NEAT are: Atos, Avaloq, CACEIS, Capgemini, Coforge, DXC Technology, Fidelity Information Services, Genpact, Infosys, Mindtree, Mphasis, Quantiphi, TCS, and Virtusa. To find out more, contact Guy Saunders at [email protected].[read more] -
Intelligent Automation Platforms 2021
Aug 24, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation (IA) platforms. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in end-to-end process identification & automation, incorporating ML, enabling business users to develop automations, and human-bot co-working. Vendors evaluated for this NEAT are: Amelia, Appian, arago, Automation Anywhere, Blue Prism, Datamatics, Kryon, NICE, ServiceTrace, Soroco, UiPath, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Procurement Transformation 2021
Jul 26, 2021 by Alisa SamoylovaThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering procurement services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in BPS and procurement transformation. Vendors evaluated for this NEAT are: 4C Associates, Capgemini, Cognizant, Corbus, Dragon Sourcing, Efficio, Genpact, GEP, Infosys, TCS, Tech Mahindra, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CWS & MSP 2021
Jul 20, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering contingent workforce services (CWS) and managed service program (MSP) services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in mid-market provision, service innovation, technology innovation, geographic coverage, and enabling a transformation journey. Vendors evaluated for this NEAT are: AMS, Avencia, CXC Global, Guidant Global, Hudson RPO, KellyOCG, Lorien, Morson Talent, nextSource, Page Outsourcing, Pontoon, PRO Unlimited, Randstad Sourceright, Resource Solutions, Resourgenix, Sanderson, talentCRU, and WilsonHCG. To find out more, contact Guy Saunders at [email protected].[read more] -
Low Code Application Services 2021
Jun 29, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering low code application services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability around mature platforms and emerging platforms. Vendors evaluated for this NEAT are: Coforge, Expleo, Infosys, LTI, Mphasis, Tech Mahindra, Virtusa, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
New World Workforce Management 2021
Jun 23, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering workforce management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific focus on cost value, employee engagement, IoT, and multi-country delivery. Vendors evaluated for this NEAT are: ADP Employer Services, Capita, Ceridian, Infor, Quinyx, SD Worx, TCP Software, UKG, and WorkForce Software. To find out more, contact Guy Saunders at [email protected].[read more] -
Healthcare Payer BPS 2021
Jun 11, 2021 by Ashley SingletonThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering healthcare payer business process services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in plan design & enrollment, member services, claims & billing, provider management, and operations transformation. Vendors evaluated for this NEAT are: Capgemini, Cognizant, Conduent, Exela Technologies, EXL, Gainwell Technologies, Genpact, HGS, Infosys, NTT DATA, Wipro, and WNS. To find out more, contact Guy Saunders at [email protected].[read more] -
CX Services in BFSI 2021
Jun 03, 2021 by Ivan KotzevThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering CX services in the banking & financial services industry (BFSI). The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in cost optimization, revenue generation, and CX improvement. Vendors evaluated for this NEAT are: Alorica, Arise, Atento, Capita, Comdata, Concentrix, Genpact, Majorel, TCS, Tech Mahindra, Teleperformance, Transcom, and Webhelp. To find out more, contact Guy Saunders at [email protected].[read more] -
Blockchain Services 2021
Jun 01, 2021 by Bailey KongThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering blockchain services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in the banking, manufacturing & supply chain, and telcom & media sectors. Vendors evaluated for this NEAT are: Atos, Capgemini, DXC Technology, Infosys, LTI, Mindtree, NTT DATA, Tech Mahindra, and UST. To find out more, contact Guy Saunders at [email protected].[read more] -
Cognitive & Self-Healing IT Infrastructure Management Services 2021
Apr 27, 2021 by John LahertyThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cognitive & self-healing IT infrastructure management services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in server-centric services and cognitive service desk. Vendors evaluated for this NEAT are: Atos, Coforge, Cognizant, CSS Corp, DXC Technology, Getronics, IBM, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Trianz, Unisys, UST, and Zensar Technologies. To find out more, contact Guy Saunders at [email protected][read more] -
Intelligent Automation in Banking 2021
Apr 08, 2021 by Andy EfstathiouThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering intelligent automation services for banking. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in RPA services, AI services, managed intelligent automation services, professional services, and the development of new digital banking models. Vendors evaluated for this NEAT are: Accelirate, Atos, Capgemini, CGI, Cognizant, Conneqt, Fidelity Information Services, Firstsource, Genpact, Infosys, LTI, Mindtree, Mphasis, Quantiphi, Tech Mahindra, UST, and Virtusa. To find out more, contact Guy Saunders at [email protected][read more] -
Payroll Services 2021
Mar 30, 2021 by Elizabeth RennieThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering payroll services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors with overall digital payroll capability, and with specific capability in multi-country payroll and in the Asia Pacific region. Vendors evaluated for this NEAT are: ADAM HCM, activpayroll, ADP Employer Services, Alight Solutions, Ascender, AscentHR, Ceridian, CloudPay, Conduent, Immedis, Infosys, Neeyamo, OneSource Virtual, Papaya Global, PayAsia, Paychex, Payzaar, Ramco Systems, Safeguard Global, SD Worx, TMF Group, UKG, and Zalaris. To find out more, contact Guy Saunders at [email protected].[read more] -
Learning Services 2021
Mar 10, 2021 by Nikki EdwardsThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering learning services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with a specific focus on learner experience, service innovation, technology innovation, geographic footprint & scalability, and digital learning transformation. Vendors evaluated for this NEAT are: Aptara, Capgemini, Conduent, IBM, InfoPro Learning, Infosys, Learning Tribes, NIIT, QA, Roundtable Learning, Seertech, Tesseract Learning, Upside Learning, and UpsideLMS. To find out more, contact Guy Saunders at [email protected].[read more] -
Crowdtesting 2021
Feb 18, 2021 by Dominique RaviartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering software testing services using the crowdtesting model. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in specialized crowdtesting services, next-generation crowdtesting services, UX research, and the North America and European markets. Vendors evaluated in this NEAT are: Applause, AppTestify, Digivante, EPAM Systems, Global App Testing, passbrains, Qualitrix, Rainforest, Testbirds, Ubertesters, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
SAP Cloud Migration Services 2021
Feb 16, 2021 by David McIntireThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering SAP cloud migration services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in legacy migration and in S/4HANA transformation. Vendors evaluated for this NEAT are: Atos, Capgemini, Cognizant, DXC Technology, EPAM Systems, Infosys, LTI, Mindtree, Mphasis, NTT DATA, TCS, Tech Mahindra, T-Systems, Wipro, and Yash Technologies. To find out more, contact Guy Saunders at [email protected].[read more] -
Cyber Resiliency Services 2021
Feb 03, 2021 by Mike SmartThis NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering cyber resiliency services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall, and with specific capability in cyber resiliency program design, cyber incident response, and managed cyber resiliency services. Vendors evaluated for this NEAT are Atos, Capgemini, Capita, DXC Technology, EY, Fujitsu, Secureworks, Sopra Steria, TCS, Unisys, and Wipro. To find out more, contact Guy Saunders at [email protected].[read more] -
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Blog post results:
Infosys McCamish Life & Annuities Platforms Combining Depth of Policy Coverage & Breadth of Customer Experience
Nov 20, 2020 by John Willmott[read more] 0 commentsFor some time, life & annuities carriers have suffered from a multitude of legacy platforms, with each implemented to handle a particular style of product that was either not handled by its predecessor or was added through the acquisition of a set of blocks from another carrier. Th[...]
Atos to Leverage New Aegon Contract to Challenge for U.K. Life & Pensions Closed Books
Nov 30, 2018 by John Willmott[read more] 0 commentsIn 2016, Atos was awarded a 13-year life & pensions BPO contract by Aegon, taking over from the incumbent Serco and involving the transfer of ~300 people in a center in Lytham St Annes. The services provided by Atos within this contract include managing end-to-end operations, fr[...]
SE2’s Digital Transformation: Enabling Future-Proof Life Insurance & Annuities
Oct 19, 2017 by NelsonHall Analyst[read more] 0 commentsNelsonHall recently attended the SE2 Partnership Forum, entitled ‘Future-proof: From Here to Digital’, in Washington D.C., where the main focal point of discussion was the challenge of digital transformation in the life insurance and annuity sector. Here I look at a numb[...]
Insurance BPS: Delivery & Service Line Trends for 2017
Feb 09, 2017 by NelsonHall Analyst[read more] 0 commentsThe insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key[...]
HCL: Applying RPA to Reduce Customer Touch Points in Closed Book Life Insurance
Nov 08, 2016 by John Willmott[read more] 0 commentsThis is the third in a series of blogs looking at how business process outsourcing vendors are applying RPA in the insurance sector. HCL provides closed book life insurance outsourcing services, and is currently engaged in RPA initiatives with three insurance clients. In order to capture custo[...]
Dell Services: Complementing FTEs with Proprietary AFTE Technology
Nov 04, 2016 by NelsonHall Analyst[read more] 0 commentsThis is the fourth in a series of blogs on vendors’ RPA initiatives in the insurance sector. We now turn our attention to Dell Services, which has adopted an automation focus across its life and healthcare insurance BPS processes. Focusing on healthcare payer & provider and life ins[...]
SE2 Eyes Growth through Platform Enhancement & Life Insurance Market Expansion
Sep 21, 2016 by NelsonHall Analyst[read more] 0 commentsAt SE2’s Partnership Forum in Boston last week, the main theme was ‘FutureProof’, and specifically how to prepare and guard your company from regulatory and operational uncertainties. In effect, the life and annuities insurance BPS vendor is future proofing itself by [...]
Wipro: Applying RPA to Insurance Claims & New Business, Looking to Holmes to Support KYC
Jun 23, 2016 by NelsonHall Analyst[read more] 0 commentsThis is the first in a series of blog articles looking at how business process outsourcing vendors are applying RPA and AI in the insurance sector. First up: Wipro. Wipro started its automation journey in the late noughties and has since gone on to set up a dedicated RPA p[...]
Capita’s Offer to Xchanging: How it Makes Sense
Oct 19, 2015 by Rachael Stormonth[read more] 0 commentsOn October 14, the Xchanging board recommended a final cash offer by Capita of 160p per share. The offer, valuing Xchanging at ~£412m, represents a premium of ~44% to the closing price on October 2, 2015 (the last business day before the start of the offer period), 52% to the prior three-month[...]
HP Enterprise Services to Strip Out $2bn of Annual Costs in Next Three Years in Pursuit of Margin of 7-9%
May 22, 2015 by Rachael Stormonth[read more] 0 commentsHP Enterprise Services has announced Q2 FY 2015 results, for the period ending April 30, 2015: Revenue was $4,817m, down 15.5% y/y, and down 10% in constant currency (CC), reflecting key account run off and weakness in EMEA Segment earnings before taxes (EBT) were $194m, a margin o[...]
Accenture to Acquire Agilex to Enhance Digital Capabilities and Agile Delivery for Federal Sector
Feb 09, 2015 by Rachael Stormonth[read more] 0 commentsAccenture Federal Services (AFS) is to acquire Agilex Technologies, a privately-held provider of digital solutions for the U.S. federal government based in Chantilly, VA. Terms of the transaction were not disclosed. The acquisition will enhance Accenture’s digital capabilities in anal[...]
IBM Cloud Infrastructure Investments Lead IBM Outsourcing Transformation
Feb 04, 2015 by Rachael Stormonth[read more] 0 commentsOverall IBM Group revenues in 2014 declined 6% (-1% in CC and excluding divestitures). However, IBM is in the midst of a major adjustment of its portfolio. In line with this, the company is reporting $25bn in revenues (and 16% revenue growth) in 2014 (out of a total of $92.8bn) from its "str[...]
Wipro Changes its Approach to “Fast and Uncertain”, with Increased Focus on Developing Effective Ecosystems
Sep 30, 2014 by Andy Efstathiou[read more] 0 commentsThis week Wipro held its first analyst day in the U.S. in over 18 months. During this time, Wipro has conducted a strategic review of its approach to the market, and decided to change its method of engaging clients and prospects. First CEO TK Kurien opened by describing Wip[...]
HCL Awarded 11-Year Life BPO Contract Renewal to Consolidate Services by Chesnara
Aug 19, 2014 by John Willmott[read more] 0 commentsChesnara plc, the life assurance consolidator, has awarded a life & pensions BPO contract renewal to HCL Insurance BPO Services Limited ('HCL') which consolidates the services provided in the existing arrangements and which extends the service for a further 11 years. The service scope ac[...]
Cognizant Q2 2014 Results: Delivers on Revenues, Margins, But Share Price Falls on Reduced Guidance. Over-Reaction, We Feel
Aug 06, 2014 by Rachael Stormonth[read more] 0 commentsSo why has Cognizant’s share price taken such a battering today, after such strong topline growth (16.5%, at the mid-point of prior guidance) and a non-GAAP operating margin of 21%, above the company’s target range of 19% to 20%? (see here). Quite simply because of the revis[...]
Wipro Q1 FY 2015 Results: Good in Parts....
Jul 24, 2014 by Rachael Stormonth[read more] 0 commentsWipro announced its Q1 FY 2015 results today (for full details see here:). Bit of a mixed bag from Wipro this quarter, generally positive, but with a few areas where we would hope to see improve over the next few quarters. Looking at overall topline performance, revenues we[...]
GP Strategies: Looking at International Expansion
May 01, 2014 by Gary Bragar[read more] 0 commentsGP Strategies is focused on global expansion. Its non-U.S. business accounted for 22% of global revenues in Q1 2014. Continued global deployment at its soon-to-be largest client HSBC will add to international growth this year. In Q1 2014 deployment of services to HSBC c[...]
Serco's Profits Decline Following its Annus Horribilis
Mar 04, 2014 by NelsonHall Analyst[read more] 0 commentsSerco announced its 2013 results this week including: Revenue £4,288.1m up +5.6%, up +6.7% at constant currency (CC) Operating profit was £143.8m, a margin of 3.4%, down 330 bps The decline in profits was anticipated with a warning given by the company to this effect only a [...]
Serco's Woes Continue Despite Clearance by U.K. Government to Bid for New Contracts
Jan 31, 2014 by NelsonHall Analyst[read more] 0 commentsSerco has updated its guidance for 2013 and 2014 following its clearance by the U.K. government to bid for new contracts. Serco expects a mid-single digit percentage organic decline on 2013 revenue due to: Lower levels of incremental work won across the group to date Attrition from c[...]
Xerox Services Q4 2013 Results: Needs to Improve Margin In 2014
Jan 24, 2014 by Rachael Stormonth[read more] 0 commentsXerox Services financial performance in Q4 and full year 2013 had some clear positives. Looking at signings: Full year 2013 signings were up 20%, with BPO and ITO renewal rate at 92%, above the target range of 85% to 90% and 7 points higher than 2012. And new business signings was up 9% in [...]
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