This NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyzes the performance of vendors offering Customer Experience (CX) transformation services. The NEAT tool allows strategic sourcing managers to assess the capability of vendors across a range of criteria and business situations and identify the best performing vendors overall and with specific capability in CX improvement, cost optimization, and revenue generation. Vendors evaluated for this NEAT are: Alorica, Armatis, ArvatoConnect, Atento, Bosch Service Solutions, Concentrix, Conduent, Firstsource, Foundever, IGT Solutions, Infosys, Movate, Mplus, ResultsCX, Startek, Tech Mahindra, TELUS Digital, TP, Transcom, transcosmos, VXI Global Solutions, Wipro, and WNS. To find out more, contact Guy Saunders (EMEA) at
[email protected] or Darrin Grove (N. America) at
[email protected].