Mike Smart
Mike Smart is a Senior Analyst and member of the IT Services team focusing on digital transformation technologies and services.
Mike specializes in key technologies such as RPA, ML, AI, and GenAI. In addition, he has specialist knowledge in cyber resiliency services.
Highly regarded for his analytical talents, Mike also leads data modelling and analytics initiatives in support of NelsonHall's ITS and BPS market forecasts and market surveys. He was responsible for transforming NelsonHall's extensive global market forecast engine, including the introduction of NelsonHall's unique interactive Self-Forecasting Tool. Mike also launched NelsonHall's NEAT tool and has project managed the launch of the new NelsonHall website.
Mike joined NelsonHall in 2012 with six years' experience in direct-to-consumer sales and operational management within a global organization. Mike holds a First Class BSc (Hons.) in Mathematics from Heriot Watt University.
When he's not working, Mike enjoys running, and he completed his third marathon at London 2025.
Contact Mike Smart
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Reports by Mike Smart:
Attack Surface Management
Apr 30, 2025 | Customer Perspectives by Mike Smart
This report is for end-user (buy-side) organizations who are interested in understanding the current and future shape of the Attack Surface Management market as well as the requirements and experiences of their peers. [...]view this reportAttack Surface Management
Apr 23, 2025 | Market Analysis by Mike Smart
NelsonHall's market analysis of the Attack Surface Management market and industry trends consists of 56 pages [...]view this reportdownload abstractAtos - Attack Surface Management
Mar 14, 2025 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Atos' offerings and capabilities in Attack Surface Management [...]view this reportdownload abstractTata Consultancy Services - Attack Surface Management
Feb 21, 2025 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Tata Consultancy Services' offerings and capabilities in Attack Surface Management [...]view this reportdownload abstractTech Mahindra - Attack Surface Management
Feb 20, 2025 | Vendor Analysis by Mike Smart
This NelsonHall vendor assessment analyzes Tech Mahindra's offerings and capabilities in Attack Surface Management [...]view this reportdownload abstract
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Latest blog posts by Mike Smart:
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Genpact’s Client Zero Aims to Reshape Enterprise Ops with AI
Jul 08, 2025, by Mike SmartIn this blog, I examine Genpact’s Client Zero, an initiative in which the company is using itself as a testing ground to prove that AI can reshape enterprise operations for scale, efficiency, and employee experience – rather than simply advising on AI-led transformation. Th[...]
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U.K. Government AI Opportunities Action Plan Highlights
Jan 23, 2025, by Mike SmartThe U.K. government has just released its AI Opportunities Action Plan and response, which includes 50 recommendations to boost the use of AI. Watch the video for extended highlights, but here’s a brief summary: Adopting AI talent Universities will work with industry to cre[...]
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Harnessing Process Mining Data to Transform the NHS
Jul 22, 2024, by Mike SmartIn the U.K., the efficiency of the NHS, and particularly the reduction of waiting lists, continues to be a hot political topic. While promises of cash injections are met with skepticism, a recent event in London showcased how data-driven insights could help improve the NHS’ opera[...]
Commented Tracking service articles:
Nintex Acquires Kryon for RPA and Process Understanding Capabilities
Feb 15, 2022 | Mergers and Acquisitions by Mike Smart
Automation Anywhere Acquires FortressIQ to Expand Process Discovery and Mining Capabilities
Dec 23, 2021 | Mergers and Acquisitions by Mike Smart
Splunk to Acquire Flowmill to Expand Connectivity to Additional Cloud & Infrastructure Data
Nov 24, 2020 | Mergers and Acquisitions by Mike Smart
TIBCO Acquires Information Builders to Strengthen Analytics Capabilities
Oct 22, 2020 | Mergers and Acquisitions by Mike Smart
Celonis Acquires Integromat for its Automation Platform
Oct 14, 2020 | Mergers and Acquisitions by Mike Smart