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Latest Key Vendor Assessment
Mar 04, 2024 | Vendor Analysis by Dominique Raviart
NelsonHall's Quarterly Update for Q4 2023 consists of 33 pages, and tracks and compares the financial performance of tier-one IT service vendors.
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Aug 23, 2013 | Vendor Analysis by Gary Bragar
NIIT is focused on growing its learning BPO business, which has seventeen clients today who purchase either full LBPO or selective LBPO services. The company has seen a trend in increased training delivery and has thus been expanding its partner network. [...]
view this reportdownload abstractAug 15, 2013 | Vendor Analysis by Gary Bragar
Genpact is a global provider of business process and technology services, with a strong presence in F&A outsourcing, industry-specific BPO and analytics services. Genpact provides the following HRO services:
Core HR services: payroll services; time & attendance; benefits administration; and workforce administration
Talent management: recru [...]
view this reportdownload abstractAug 07, 2013 | Vendor Analysis by Gary Bragar
Accenture provides learning services both on a standalone basis and also as part of multi-process HRO (MPHRO). Accenture's key longstanding learning client is Avaya, who awarded Accenture an LBPO contract in October 2001. Included in its provision of learning services to Avaya, Accenture took over responsibility for Avaya University, including the [...]
view this reportdownload abstractAug 07, 2013 | Vendor Analysis by Gary Bragar
Learning services offered by Aon Hewitt include:
Learning care; learner support including:
Administration
Maintenance
Learner help desk services
Catalog and session management:
Creation and maintenance of courses and learning plans
Complete session lifecycle management from publishing to course close-out
On-demand content:
Access to a selectio [...]
view this reportdownload abstractAug 07, 2013 | Vendor Analysis by Gary Bragar
Perceiving that learning services was likely to become a more critical process within MPHRO contracts, Xerox began looking for a potential target to augment its existing MPHRO capabilities, and in May 2006, Xerox entered the LBPO space with the acquisition of Intellinex. Intellinex began as the internal training organization within Ernst & Youn [...]
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