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  • Targeting U.K. Local Government White Collar BPO

    May 08, 2012 | Market Analysis by NelsonHall Analyst

    Central government austerity measures and other policies such as Open Public Services are changing the market dynamics. The pressure to significantly reduce expenditure as well as increasing choice and competition in public services are leading to a mix of opportunities and threats; more outsourcing opportunities and more competition. There is als [...]
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  • Targeting Learning BPO

    May 01, 2012 | Market Analysis by Gary Bragar

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  • Virtual Desktop Services Assessment and Forecast

    May 01, 2012 | Market Analysis by Dominique Raviart

    NelsonHall's "Virtual Desktop Services Assessment and Forecast" analyzes the global market and trends in adoption and delivery of virtual desktop services. The virtual desktop services market has changed drastically in the past 18 months. Clients, 18 months ago, were turning to virtual desktop service offerings for two main reasons: Further lower [...]
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  • EXL - Order-to-Cash

    Apr 23, 2012 | Vendor Analysis by NelsonHall Analyst

    This NelsonHall vendor assessment analyzes EXL Service's offerings and capabilities in O2C outsourcing services. EXL Service is one of a number of O2C outsourcing service companies analyzed in NelsonHall's comprehensive industry analysis programs. [...]
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  • arvato - U.K. Local Government BPO

    Apr 21, 2012 | Vendor Analysis by NelsonHall Analyst

    arvato is the outsourcing arm of Bertelsmann, the publishing and media giant. arvato's move into U.K. local authority BPO market came in 2005 when it won the first multi-process contract that it bid for, at East Riding of Yorkshire Council (ERYC). arvato's main strategy is to target more multi-process BPO contracts but it also targets single-proce [...]
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