Vendor Analysis
published on Sep 25, 2025
Report Overview:
This vendor assessment analyzes HGS' offerings and capabilities in GenAI-Enabled Operational Transformation
Who is this Report for:
NelsonHall’s GenAI-enabled operational transformation profile on HGS is a comprehensive assessment of HGS’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of GenAI-enabled operational transformation and identifying vendor suitability for GenAI-enabled operational transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the digital transformation technologies & services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of HGS’ GenAI-enabled operational transformation offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
HGS (Hinduja Global Solutions) is a BPS and ITS provider and a subsidiary of The Hinduja Group. The company focuses on automation, analytics, and AI, with domain expertise in CX services, back-office processing, and HR service support.
HGS’ Agent X suite of proprietary applications supports these services. While the main application in the suite is its Agent Assist, the suite also includes the company’s automation and GenAI solutions. Early efforts in GenAI have centered on developing modules that support various LLM services.