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for Operations Transformation

Track the pattern of service adoption by monitoring Operations Transformation contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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NelsonHall Report

Financial Results

by Ivan Kotzev

published on Feb 07, 2025

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Report Overview:

Report Outline:

Firstsource has announced results for Q3 FY24-25, for the period ending December 31, 2024.

Q3 FY25:

  • Revenues were Rs. 21,003m (~$249m), 30.3% y/y, 27.7% in CC
  • EBIT was Rs. 2,333m (~$27.7m), a margin of 11.1%, up 0.4 pts y/y.

Estimated Q3 FY25 revenue (and y/y growth in Indian Rupees) by sector is:

  • BFSI Rs. 6,805m (+10.2%)
  • Telecom & Media Rs. 4,264m (+17.6%)
  • Healthcare Rs. 7,141m (+32.2%)
  • Diverse industries Rs. 2,793m (+204%).

Estimated Q3 FY25 revenue (and y/y growth) by client geography is:

  • U.S.& Canada Rs. 13,925m (+32.1%)
  • U.K. Rs. 7,057m (+26.9%)
  • Rest of the world Rs. 210m.

Estimated Q3 FY25 revenue (and y/y growth) by delivery location is:

  • Offshore (India and Philippines) Rs. 8,422m (+72.4%)
  • Onshore (U.S. and Europe) Rs. 12,581m (+12%).

Headcount at the end of September was 34,144, an increase of 1,246 quarter-over-quarter.

Q3 attrition rates (and in prior quarter): 31.4% (30.9%).

Revised outlook for 2025:

  • Revenue growth of 21.8% to 22.3% in CC compared to 19.5% to 20.5%, previously.

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