Reports related to Teleperformance

• Intelenet Global Services - Transforming CMS Through Analytics

  Sep 19, 2016 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes Intelenet Global Services' offerings and capabilities in transforming CMS through analytics. [...]

  view this reportdownload abstract

• Teleperformance - Customer Management Services

  Jun 01, 2016 | Vendor Analysis by Ivan Kotzev

  Teleperformance SE (Teleperformance) is a public company traded on the Euronext Paris stock exchange and headquartered in Paris, France. It was founded in 1978 in France by Daniel Julien and went public in 1989.  [...]

  view this reportdownload abstract

• Intelenet Global Services - Customer Management Services

  Mar 09, 2016 | Vendor Analysis by Ivan Kotzev

  Intelenet is a private BPS provider, headquartered in Mumbai, India offering CMS, F&A, knowledge management, and technology services such as infrastructure management.  [...]

  view this reportdownload abstract

• Teleperformance - CMS in High Tech

  Nov 20, 2015 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 in Paris, France by Daniel Julien, and was listed on the Paris stock exchange in 1987.  [...]

  view this reportdownload abstract

• Teleperformance - CMS in Healthcare (Payer and Provider Support)

  Jul 07, 2015 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a French headquartered company offering outsourced customer management services (CMS) and customer relationship management (CRM). It was founded in 1978 and was listed on the Paris stock exchange in 1987. [...]

  view this reportdownload abstract

• Teleperformance - WAHA Services 2014

  Dec 19, 2014 | Vendor Analysis by NelsonHall Analyst

  Teleperformance started its WAHA practice in 2006; at this stage it shifted fifty top performing agents from its brick and mortar operations in Columbus and Salt Lake City to a work from home environment. Following this, Teleperformance began a dedicated WAHA hiring practice in order to target specific WAHA dedicated agents, and by mid 2009 its WAH [...]

  view this reportdownload abstract

• Teleperformance - CMS in Telecommunications/Cable/Satellite

  Nov 18, 2014 | Vendor Analysis by NelsonHall Analyst

  The Teleperformance Group (Teleperformance) is a leading customer management services pure play. [...]

  view this reportdownload abstract

• Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS

  Sep 25, 2014 | Case Study by NelsonHall Analyst

  NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]

  view this reportdownload abstract

• Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS

  Sep 25, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Teleperformance (previously Aegis) and U.S. BFSI - Transformational CMS" case study is an example of how transformational CMS was used to increase a client's NPS. [...]

  view this reportdownload abstract

• Teleperformance (previously Aegis) - Transformational CMS Services for a U.S. Healthcare Provider

  Sep 24, 2014 | Vendor Analysis by NelsonHall Analyst

  NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT. [...]

  view this reportdownload abstract