Reports related to

• transcosmos - CMS in Retail Industry Sector

  Aug 27, 2013 | Vendor Analysis by NelsonHall Analyst

  This NelsonHall Vendor Assessment analyzes transcosmos' offerings and capabilities in CMS in the retail sector. transcosmos is one of a number of customer management or contact center services companies analyzed in this contact center services industry analysis for the retail sector. transcosmos is headquartered in Japan. It is a Japanese-based BPO [...]

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• NIIT - Learning BPO

  Aug 23, 2013 | Vendor Analysis by Gary Bragar

  NIIT is focused on growing its learning BPO business, which has seventeen clients today who purchase either full LBPO or selective LBPO services. The company has seen a trend in increased training delivery and has thus been expanding its partner network. [...]

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• Genpact - Learning BPO

  Aug 15, 2013 | Vendor Analysis by Gary Bragar

  Genpact is a global provider of business process and technology services, with a strong presence in F&A outsourcing, industry-specific BPO and analytics services. Genpact provides the following HRO services: Core HR services: payroll services; time & attendance; benefits administration; and workforce administration Talent management: recru [...]

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• Accenture - Learning BPO

  Aug 07, 2013 | Vendor Analysis by Gary Bragar

  Accenture provides learning services both on a standalone basis and also as part of multi-process HRO (MPHRO). Accenture's key longstanding learning client is Avaya, who awarded Accenture an LBPO contract in October 2001. Included in its provision of learning services to Avaya, Accenture took over responsibility for Avaya University, including the [...]

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• Aon Hewitt - Learning BPO

  Aug 07, 2013 | Vendor Analysis by Gary Bragar

  Learning services offered by Aon Hewitt include: Learning care; learner support including: Administration Maintenance Learner help desk services Catalog and session management: Creation and maintenance of courses and learning plans Complete session lifecycle management from publishing to course close-out On-demand content: Access to a selectio [...]

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• Xerox - Learning BPO

  Aug 07, 2013 | Vendor Analysis by Gary Bragar

  Perceiving that learning services was likely to become a more critical process within MPHRO contracts, Xerox began looking for a potential target to augment its existing MPHRO capabilities, and in May 2006, Xerox entered the LBPO space with the acquisition of Intellinex. Intellinex began as the internal training organization within Ernst & Youn [...]

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• Towers Watson - Benefits Administration

  Aug 05, 2013 | Vendor Analysis by NelsonHall Analyst

  Towers Watson is a U.S.-headquartered professional services organization providing benefits outsourcing services. Its benefits administration offering varies by region. In North America the company's services include DC administration and H&W administration. In Europe, Asia-Pacific and Latin America, Towers Watson's offering mainly consists of [...]

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• Targeting Life, Annuities and Pensions BPO Services

  Jul 30, 2013 | Market Analysis by NelsonHall Analyst

  NelsonHall's market analysis of the Life, Annuities and Pensions Outsourcing industry and LA&P BPO trends consists of 75 pages. The LA&P BPO market has an estimated global value of $2.6bn and is expected to grow at a rate of 9.2% CAAGR through to 2017. Growth will be led by EMEA with an estimated CAAGR of 9.2%, driven specifically by Conti [...]

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• Talent2 - Learning BPO

  Jul 25, 2013 | Vendor Analysis by Gary Bragar

  Founded in 2003, Talent2 is a Sydney-headquartered HR BPO provider, offering talent management and consulting services across a range of HR processes, including: HR administration HR advisory services Learning services, including learning BPO (LBPO) Recruiting services, including RPO Payroll services, including managed services, hosted and license [...]

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• CGI - Data Center Outsourcing Services

  Jul 10, 2013 | Vendor Analysis by NelsonHall Analyst

  CGI's data center outsourcing (DCO) business grew largely organically as part of its IT services business. The growth came from taking over clients' data centers, such as John Hancocks in 2004, as part of bigger ITO deals. M&A activity, such as the merger with Bell Sygma in 1998, the acquisitions of IMRGlobal in 2001 and Logica in 2012, helped [...]

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