• HGS - CX Services in Retail and CPG

  Aug 07, 2019 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in CX Services in Retail and CPG [...]

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• HGS Healthcare Payer BPS

  Mar 01, 2019 | Vendor Analysis by Sven Lohse

  In the last five years, HGS has increasingly focused on serving healthcare clients and has grown healthcare revenue from $115m (FY 2014) to $360m (est. FY2019, ending March 31.) Over that period HGS has grown its healthcare practice from approximately one-quarter of total revenue (28%) to over one half of total revenue (53%). Currently, over 80% of [...]

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• HGS - Advances in Analytics BPS

  Feb 15, 2019 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Analytics BPS. [...]

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• HGS- Digital CX Services

  Jul 31, 2018 | Vendor Analysis by Ivan Kotzev

  This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Digital CX Services. [...]

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• HGS - Business Process Transformation through RPA and AI

  Feb 01, 2018 | Vendor Analysis by John Willmott

  HGS brands its RPA and AI based offerings within the HGS Automated Enterprise, which covers both front-office and industry-specific & back-office automation. HGS has its own proprietary automation platform, DigiCX, for front-office automation. DigiCX incorporates third-party platforms extensively, with, for example, RPA solutions used for ag [...]

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• Hinduja Global Solutions Launches HGS Digital Practice

  Sep 16, 2019 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions Announces Q1 FY20 Revenues Up 17.2% (Up 15.3% in CC) to Rs. 12,905m

  Aug 05, 2019 | Financial Results by Ivan Kotzev

• Hinduja Global Solutions Partners with Hello Customer to Enhance VOC and Text Analytics

  Jun 10, 2019 | New Partnerships by Ivan Kotzev

• Hinduja Global Solutions Announces Q4 FY19 Revenues Up 28.0% (Up 22.5% in CC) to Rs. 12,846m

  May 31, 2019 | Financial Results by Ivan Kotzev

• Hinduja Global Solutions Announces Q3 FY19 Revenues Up 30.4% (Up 11.3% Organic) to Rs. 12,726m

  Feb 07, 2019 | Financial Results by Ivan Kotzev

• Hinduja Global Solutions Opens New Centers in Bangalore, India and Iloilo, Philippines

  Feb 07, 2019 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions to Add 150 Agents to Selkirk, Scotland

  Dec 04, 2018 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions Announces Q2 FY19 Revenues Up 22.9% (Up 7.4% in CC) to Rs. 11,586m

  Nov 02, 2018 | Financial Results by Ivan Kotzev

• Hinduja Global Solutions Opens 350 Agent CX Services Center in Jacksonville, FL

  Sep 06, 2018 | New Offerings by Ivan Kotzev

• Hinduja Global Solutions Awarded 2 Year CX Services Contract by Money Advice Service

  Aug 10, 2018 | Contracts by Ivan Kotzev

Neat reports for this vendor:

• Advanced Analytics BPS

  published 2019-06-06 by Ivan Kotzev. view | market analysis

• Healthcare Commercial Payer BPS

  published 2019-05-01 by Sven Lohse. view | market analysis

• Digital CX Services

  published 2018-09-14 by Ivan Kotzev. view | market analysis

• Business Process Transformation through RPA & AI

  published 2018-06-26 by John Willmott. view | market analysis

• Digital Marketing Services

  published 2018-01-09 by Ivan Kotzev. view | market analysis

Blog posts matching: HGS

• The CX Workforce Challenge & How Vendors Are Responding

  Aug 31, 2018, by Ivan Kotzev

• CPG’s Digital CX Future: Notes from HGS Forum

  Dec 13, 2017, by Ivan Kotzev

• HGS Turns to Sheila & Veronica to Help Enhance the Digital Customer Experience

  May 30, 2017, by Ivan Kotzev

• Analytics are the Key to Disruptive Customer Experience

  Sep 08, 2016, by Ivan Kotzev

• Creating Digital Transformation: Q & A with NelsonHall CEO John Willmott

  Jun 09, 2016, by Paul Connolly