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NelsonHall Blog

  • Recruitment & Learning Trends, 2022

    Jan 20, 2022, by Nikki Edwards

      Here I look at the major trends for the year ahead in two key areas of HR: recruitment and learning services. Recruitment Trends Talent Acquisition (TA) challenges were already complex in the pre-pandemic period, with an aging workforce population, shortage of digital talent, rapid evolution of technology, Brexit, legal changes, and more. The pandemic added another layer of com[...]

  • Expleo Accelerates Application Security Testing with AI & On-Demand Digital Offering

    Jan 20, 2022, by Dominique Raviart

      DevSecOps Emerging Application security testing has been part of functional testing for many years without being a significant investment topic. Organizations have typically favored functional testing automation while moving to agile/continuous testing; they have considered application security testing as an afterthought. With the increased emphasis on cybersecurity, applicatio[...]

  • The Changing Role of the Strategic Benefits Leader

    Jan 14, 2022, by Elizabeth Rennie

      Since the start of the pandemic, company benefits have played an increasingly important role in helping organizations protect the safety, wellness, and health of their employees. This is increasingly the case, not only for physical wellness, but organizations now have greater awareness of mental health and financial wellness impacts on their staff given recent challenges and mass res[...]

  • How Xebia is Helping Banks Improve Key Processes

    Jan 13, 2022, by Andy Efstathiou

      Digital transformation has accelerated in the banking industry since the start of the pandemic. This blog describes some recent digitalization activities a bank undertook with Xebia to improve its customer contact processes and provide differentiated service with increased efficiency. The challenge A U.S.-based neo bank began experiencing ongoing high call volumes in its call [...]

  • Two High-Growth Areas for Banking ITS & BPS in 2022

    Jan 11, 2022, by Andy Efstathiou

      In 2022, the financial industry will continue to focus on building out its cloud and digital services infrastructure. This will be a deepening of capabilities for banks that have started their transformation, and the start of the journey for institutions that have not yet initiated their transformation. The growth rate of digital transformation is very high at ~20%. Since most tec[...]

  • Atos Issues Profit Warning: Analysis

    Jan 10, 2022, by Dominique Raviart

      Dominique Raviart gives his reaction to today's announcement by Atos, who issued its second profit warning in seven months.[...]

  • IT Services in 2022: Entering A New Growth Phase

    Jan 06, 2022, by Dominique Raviart

      Here’s how NelsonHall expects the IT services market to shape up in the year ahead. IT spending will be sustained in 2022 Organizations quickly resumed their IT service spending in 2021: after a decline of over 3.4% in 2020, IT spending rebounded in 2021, reaching 6.9% year-on-year growth (of course, against a soft compare). We are predicting growth of 5.5% in 2022. IT[...]

  • Atos: Using AI for Salesforce Progression Testing

    Dec 21, 2021, by Dominique Raviart

      Since its creation, the software testing services industry has focused on regression testing, i.e., ensuring that previously developed software still runs after a new build. Regression testing is the core of all QA activities and has been widely adopted as part of multi-year managed services contracts. The financial services industry, with its extensive application estates updated by[...]

  • Kyndryl: Key Lessons in Moving a BFS Provider to the Cloud

    Dec 20, 2021, by Andy Efstathiou

      On December 15, 2021, Kyndryl and Viewpointe announced a cloud migration, modernization and management contract. The engagement provides insight for BFS executives into how banking services operations vendors are moving to the cloud to simplify operational delivery and enable business model change to expand and improve their business.    Current state Viewpointe prov[...]

  • Wipro/Capco Union: How Disciplined Execution is Driving Growth

    Nov 25, 2021, by Andy Efstathiou

      Wipro acquired Capco six months ago, and is Wipro’s largest ever acquisition which, if successful, should enable it to compete with tier-one technology and management consulting firms in large-scale, domain critical, transformation projects with financial institutions. However, successful unions are not created at the strategic level, but with disciplined execution that driv[...]

  • Concentrix Acquires PK to Enhance IT-CX Intersection Play

    Nov 24, 2021, by Ivan Kotzev

      This week, Concentrix announced its agreement to acquire PK, a U.S. CX design engineering firm, for ~$1.6bn from PE Carlyle Group. PK will add significant scale and IT capabilities in CX transformation and will enhance Concentrix’s play in the fast-growing intersection of cloud technology, automation and analytics assets, and digital customer journeys. Digital and human asse[...]

  • Capgemini’s Toolbox to Accelerate Payment Transformation

    Oct 27, 2021, by Andy Efstathiou

      The payments industry has been transforming away from physical payments and electronic closed networks into an open network, all-digital payment ecosystem, and the pandemic has accelerated this shift. From the consumer’s perspective, this has been characterized by: A move to e-commerce and m-commerce, away from brick-and-mortar commerce Aggressively reduced use of tradi[...]

  • Vodafone NZ’s Automation Journey with Tech Mahindra

    Oct 26, 2021, by Ivan Kotzev

      Humble beginnings Tech Mahindra and Vodafone New Zealand began their partnership in 2017 with a proof of concept for leveraging RPA in billing for one customer segment. Following its success, it evolved to a complete revamp of the telecom’s CX operating model using automation. The two companies created a shared team to discover, perform RPA feasibility checks, justify, an[...]

  • How will Europe Address Post-Pandemic HR Challenges?

    Oct 22, 2021, by Elizabeth Rennie

      As the pandemic normalizes across day-to-day life, NelsonHall expects HR service delivery to adapt to a whole new set of challenges, both through legislation and HR best practices. The convergence of three key themes are likely to see new HR solutions being developed: staff welfare and resilience, operational efficiency, and automation. Staff Welfare and Resilience Pre-COVI[...]

  • Infosys Positioning to Drive End-to-End Sustainability for Clients

    Sep 28, 2021, by John Laherty

      We recently spoke with Infosys on its sustainability strategy, where its philosophy is to ensure its business, clients' businesses, and ecosystems are all sustainable. It approaches sustainability at the enterprise level across Environment, Social, and Governance (ESG) dimensions. Infosys started its sustainability journey in 2008 and says it became carbon neutral in 2020, som[...]

  • Keys to Success for Banking ESG Programs

    Sep 27, 2021, by Andy Efstathiou

      Environmental, Social, and Corporate Governance (ESG) is a popular topic of conversation and one that most corporations claim to be actively pursuing. The financial industry is particularly active in ESG, and here I look briefly at what is being done to support ESG initiatives by IT services and BPS vendors who support financial institutions’ operations.  How vendors he[...]

  • isolved: Innovation, Platform Maturity & Client Development

    Sep 24, 2021, by Elizabeth Rennie

    This past week I had the privilege of attending isolved’s Connect annual user conference at the Diplomat Beach Resort in Hollywood, Florida. The event marked a few firsts for me personally: my first time attending isolved Connect and the first time I have traveled for an in-person event in 18 months. It was great to get back to meeting and connecting with vendors and buyers face to face [...]

  • Tech Mahindra Orchestrating CX Transformation: Interview with Birendra Sen

    Sep 16, 2021, by Ivan Kotzev

      Earlier this summer, I spoke with Birendra Sen, Business Leader, Tech Mahindra Business Process Services, on the building blocks of customer experience transformation and lessons from the pandemic. What are the main customer experience objectives for companies in 2021 and 2022? Birendra Sen: The pandemic caused almost a reset of customer experience objectives for brands. It acc[...]

  • Qualitest Prepares for Further Inorganic Growth & Sector Specialization

    Sep 13, 2021, by Dominique Raviart

      We recently spoke with Qualitest, the world’s largest QA pure-play. The company is in investment mode to accelerate its growth, backed by its majority owner, PE firm Bridgepoint. The company has added Cognizant leaders to its executive team (CEO, CMO, and India MD positions) with the intention of reaching $1bn in revenues in the next five years. In support of this drive to a[...]

  • Infosys Brings Managed Services to Digital Manufacturing

    Sep 01, 2021, by Dominique Raviart

      The world of OT has been consulting-centric in recent years. Although their focus on digital manufacturing and IoT opportunities has intensified, enterprises have typically engaged their IT services partners mostly for use case identification, PoCs and pilot projects. Large-scale build projects have been uncommon. But the pandemic has put digital manufacturing firmly at the top of[...]

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