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NelsonHall Blog

  • ERP Renewal: How Capgemini is Helping Financial Institutions

    Aug 25, 2023, by Andy Efstathiou

      Financial institutions use legacy ERP solutions to monitor, control, and report on their business activities. At large institutions, most of these solutions were deployed in the 1990s and have inflexible architectures that need the requisite functionality to report on modern products, regulations, and industry practices. In this blog, I look at how Capgemini is helping clients tackle[...]

  • Unisys’ ESG Orchestration Manager Enabling Compliance with Germany’s Supply Chain Act

    Aug 22, 2023, by Andy Efstathiou

      Compliance is driving the adoption of ESG initiatives by enterprises, and currently Europe is ahead of other markets in the rigor of its ESG-related legislation and regulatory code. In this blog, I look at what Unisys is doing to make it easier for enterprises to comply with Germany’s Supply Chain Act. Background In 2023, several new regulations have increased compliance [...]

  • Transcom Employs AI to Reinvent Multilingual CX

    Aug 16, 2023, by Ivan Kotzev

      AI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. Integrating AI translation into the existing CX ecosystem T:Translate is an automated real-time tr[...]

  • Sopra Steria Articulates its Expectations for GenAI

    Jul 26, 2023, by Dominique Raviart

      Sopra Steria is the latest vendor to announce a significant investment in GenAI/LLMs and its incorporation into its software engineering platform (Ingine). We recently met with Mohammed Sijelmassi, who holds two roles at Sopra Steria: CTO and Digital Transformation Office. We discussed how Sopra Steria is deploying internally and helping clients externally with GenAI and LLMs. [...]

  • IA Transforming Financial Services by Improving Operational Delivery

    Jul 19, 2023, by Andy Efstathiou

      NelsonHall has just completed the research for a market assessment and forecast report on Transforming Intelligent Automation Services in Banking. We found that banks have accelerated the adoption of IA services in operations over the past two years, a shift that has been driven by: Declining operating margins on legacy businesses Pursuit of new customer demographics to repla[...]

  • Movate Moves Aggressively to Capture Generative AI Opportunities

    Jul 17, 2023, by Ivan Kotzev

      The opportunities and applications of generative AI are the most pressing topics for IT and CX managers alike. Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage. I spoke with Movate last week to discuss their generative AI journey and the first business outcomes [...]

  • Cognizant Looking to Double its International Market Business

    Jul 07, 2023, by Dominique Raviart

      Cognizant's non-U.S. business, Cognizant Global Growth Markets (GGM), recently held an analyst and advisor day and discussed its regional priorities. New CEO Ravi Kumar has initiated a restructuring plan ('NextGen Program') to reduce Cognizant's cost base to fund investments. While Cognizant had guided on flat topline growth in 2023, Q1 saw a 9% y/y growth in LT[...]

  • TCS Takes Systematic Approach to Salesforce Verticalization with Crystallus

    Jul 04, 2023, by Dominique Raviart

      We recently talked with TCS’ Salesforce practice about its verticalization initiatives. Product verticalization has been one of Salesforce’s key strategies (along with Customer 360/cross-selling and geographic expansion) since 2014, when it launched its Industries business unit. Like SAP, Salesforce acknowledges that organizations spend time and effort customizing thei[...]

  • IBM Consulting EMEA: Quietly Confident

    Jun 29, 2023, by Rachael Stormonth

      IBM Consulting recently held a two-day analyst event for its European business (a significant region for IBM Consulting). Against an ongoing backdrop of uncertainty for client organizations in many sectors, the tone overall is quietly confident, buoyed by recent client wins and progress in a number of internal initiatives. At a similar event seven months ago, there were clear emph[...]

  • Capgemini Bringing Hyper-Personalization to Financial Services

    Jun 27, 2023, by Andy Efstathiou

      Capgemini has partnered with Microsoft to develop and market a dynamic hyper-personalization offering for the financial services industry. This blog explores how hyper-personalization capabilities can be adapted to the unique needs of the financial services industry. Background Enterprises want to increase the personalization of their offerings to customers to increase CSAT an[...]

  • Atos’ Tech Foundations Accelerates its Transformation

    Jun 23, 2023, by Dominique Raviart

      Atos recently held its Capital Market Day for Tech Foundations. It is a year since the company announced its intention to spin off its high-growth units into a new company, Eviden, and keep its historic IT infrastructure services (and U.K. BPO capabilities) in an entity called Tech Foundations. Alongside the spin-off, Atos initiated a massive €1.1bn restructuring plan for Tech F[...]

  • Unisys Targeting Growth through AI, Automation & Analytics

    Jun 23, 2023, by John Laherty

      NelsonHall recently attended Unisys’ Analyst and Advisor Event 2023 in New York. The tagline for the event was ‘Imagination to Realization’ and reflective of the new Unisys branding. Mike Thomson, President, and COO, started the event with Unisys’ new NetZero Goal by 2030 and its vision to provide a single pane of glass for clients to manage their ESG and s[...]

  • Automation Anywhere Looks to Generative AI to Accelerate Automation

    Jun 20, 2023, by Mike Smart

      Automation Anywhere recently announced new capabilities for its platform powered by generative AI: Automation Co-Pilot for Business Users and for Automators, plus Document Automation. Here I take a look at these new capabilities and how they compare with those of other providers, and consider the wider implications of generative AI solutions for automation developers. Automation C[...]

  • Conduent Leveraging a CX Approach to HR Services

    Jun 13, 2023, by Elizabeth Rennie

      In the HCM technology and HR services market, delivering a rich employee experience is often associated with having the most user-friendly UI, seamless digital processes (zero touch) with field validations and single-point-of-entry to ensure high quality data. As discussed in NelsonHall’s recently published Cloud HR Transformation report, the next frontier of employee experienc[...]

  • Sustainability in Procurement: Mainstream Adoption Within Sight

    Jun 09, 2023, by Vaibhav Wardhan

      In our recent discussions with suppliers about procurement transformation, a recurring topic was how the procurement function can help organizations meet their sustainability goals. While sustainability has become an integral business theme for organizations, many recognize they have much to do over the next few years. This blog looks at the current state of sustainability in procure[...]

  • IBM Converging Risk Scores to Optimize Cybersecurity Offering

    Jun 09, 2023, by Mike Smart

      NelsonHall recently attended an IBM Security analyst day in London. This covered recent developments such as IBM’s acquisition of Polar Security on May 16th to support the monitoring of data across hybrid cloud estates, and watsonx developments to support the move away from rule-based security. However, a big focus of the event was the subject of risk. For the last few years[...]

  • IT Services Firms Turn to Portfolio Selectivity

    Jun 08, 2023, by Dominique Raviart

      The IT services industry has entered a new growth cycle, with increased emphasis on portfolio management and vendors increasingly divesting their low-growth, low-margin businesses. IBM was an early example of this trend with its Kyndryl spin-off. Several of its competitors are also following this pattern, including Atos. At the same time, in the Nordics, Tietoevry will go one step[...]

  • How Capgemini is Tackling Transition to T+1 Capital Market Settlements

    May 15, 2023, by Andy Efstathiou

      The securities industry is moving towards shorter settlement cycles to reduce risk and increase efficiency. The last reduction in settlement windows in the U.S. was in September 2017 when settlements moved from T+3 (three-day settlement) to T+2. In February 2023, the U.S. SEC announced that all companies trading securities on U.S. exchanges needed to move to T+1 settlement by May 28,[...]

  • WNS’ as-a-service Loan Origination Helps Address Cost & Volume Issues

    May 09, 2023, by Andy Efstathiou

      The lending business is highly cyclical due to its sensitivity to interest rates, economic cycles, and capital availability to fund loans. According to the Mortgage Bankers Association, these factors are currently driving down mortgage originations, which have fallen 60% y/y in the U.S. in Q4 2022. The decline in originations pressuring the margins of this high-cost activity is th[...]

  • Teleperformance on the Offensive with Plan to Acquire Majorel

    May 05, 2023, by Ivan Kotzev

      In the last week of March, Teleperformance made two significant announcements. The first was the planned acquisition of 100% of Majorel shares for a total consideration of €3bn, including €1bn of Teleperformance shares in exchange. The transaction will create a company with $12bn in annual revenue (end of 2023 estimate). The second statement came during the Q1 results, wher[...]