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NelsonHall Blog

  • Neeyamo Driving Innovation to Bridge the Gap Between Global & Local Payroll

    Nov 22, 2017, by Pete Tiliakos

      As globalization of the workforce continues its evolution, HR leaders today face the challenge of managing a more diverse, dispersed, and technology savvy human capital environment than ever before. Thus, acquiring, integrating, managing, and paying a borderless workforce is a major challenge for many multinational organizations today, driving the need to transform and digitize globa[...]

  • CSS Corp Aiming to Automate Accessibility Testing

    Nov 17, 2017, by Dominique Raviart

      CSS Corp recently briefed NelsonHall on the work it does around accessibility testing in the U.S. and about a suite of three accelerators it recently introduced for meeting the requirements of the U.S. American Disability Act (ADA) of 2010. What Is ADA? One of the aims of ADA is to make documents, websites and mobile apps more accessible to people suffering from visual, movemen[...]

  • How IT Services Vendors Can Help Organizations Meet GDPR

    Nov 09, 2017, by Mike Smart

      In this, the second of two articles on GDPR, I look at how IT services vendors can help companies meet GDPR compliance in several areas. You can read the first article, ‘The Impact & Benefits of GDPR for Organizations’, here. Application services Application services can help organizations in ensuring that new and legacy applications meet the GDPR articles perta[...]

  • The Rise of Intelligent Technologies in Benefits Administration

    Nov 08, 2017, by Amy Gurchensky

      Relative to other HR services, developments around intelligent technologies in benefits administration are lagging, but are slowly making progress. Leveraging technology in support of greater automation is a common practice in benefits administration, but the use of RPA has been slower to catch on, with Conduent and Alight Solutions as the first movers.  Both companies are cu[...]

  • Omnichannel, Bots & the Future of CX: Q&A with Head of Prosodie-Capgemini, Erwan Le Duff

    Nov 07, 2017, by Ivan Kotzev

    This month, Capgemini is launching a new version of its omnichannel cloud platform, Odigo™. I interviewed Erwan Le Duff, Head of Prosodie-Capgemini, about the new platform features, the evolution of self-service, and the future of customer experience. Below is a video of highlights from the interview, followed by a brief introduction to Odigo and a full transcript of the interview.  [...]

  • Infosys’ Testing Practice Update: AI, Chatbots & Blockchain

    Nov 06, 2017, by Dominique Raviart

      We recently caught up with Infosys to discuss where its Infosys Validation Solutions (IVS) testing practice is currently investing. This is a follow-up to a similar discussion we had with Infosys back in July 2016 that centered on applying AI and making sense of the data that client organizations have (see here). Our most recent discussion looked at technologies such as AI, chatbo[...]

  • Sevenstep RPO’s Employee Care Focus

    Nov 03, 2017, by Gary Bragar

      Sevenstep RPO held its second annual analyst event last week. In addition to analysts, advisors, vendor leadership, and key service providers, practitioners/buy-side clients also attended for the day, including Commonwealth of MA, Amazon, and CVS. Here I discuss a few key take-aways. Sevenstep RPO overview With ~300 employees, Sevenstep RPO has global delivery centers in three [...]

  • TCS’ Services Revamp Very Positive, but ignio Relationship Remains a Challenge

    Nov 02, 2017, by Rachael Stormonth

      NelsonHall recently attended a TCS analyst event in Boston, the theme of which was Business 4.0: Intelligent, Agile, Automated, and on the Cloud. A few months ago, soon after Rajesh Gopinathan took over as CEO, TCS undertook its first major service line revamp for many years (we provided details of this in our Quarterly Update on TCS – see here). As such we were keen to learn m[...]

  • Five UNLEASHed HR Tech Ideas from HRTechWorld

    Oct 31, 2017, by Nikki Edwards

      Last week’s HRTechWorld in Amsterdam, or UNLEASH as it now known, did not disappoint, my only regret being that two days wasn’t enough time to see everything and meet everyone I wanted to. As well as the established vendors being present, sharing their new product updates, there were plenty of start-ups showing how they are changing the face of HR/payroll. Analytics, auto[...]

  • Transforming a Contact Center to a Profit Center: CSS Corp Client Study

    Oct 30, 2017, by Ivan Kotzev

      Post-sales support functions are typically cost centers: large, labor-intensive operations with significant overheads and no financially attributable benefit to the bottom line. This environment is changing, with  organizations gradually understanding the revenue generation opportunities in support services such as technical support and afterlife maintenance. I recently had a co[...]

  • Benefits Optimization: The Focus of the Participant Experience in Benefits Administration

    Oct 25, 2017, by Amy Gurchensky

      Over the last few years, developments around the participant experience for benefits administration services have been focused on helping employees become more effective consumers as they make their benefit selections (the “consumerization” era). In 2016, the next stage of evolution of the participant experience emerged as suppliers shifted their focus to utilization (the[...]

  • Adventures in Blockchain: Capgemini Focuses on Helping Clients Develop Their Roadmap

    Oct 25, 2017, by Andy Efstathiou

    In this blog, I look at Capgemini’s Blockchain initiatives and what segments they are focusing on for further development with their financial services clients. Initially, Blockchain engagements were focused on:  Using POCs to develop an understanding of the capabilities and limitations of distributed ledger technology (DLT) Developing business use cases, trying POCs to d[...]

  • The E.W. Scripps Company’s HR Transformation Journey

    Oct 24, 2017, by Pete Tiliakos

        For many organizations today, technology, and more specifically the internet, has changed the way business is conducted, and having the agility to pivot with the change is critical to remaining competitive and surviving. While the introduction of next generation technology has created a critical inflection point for many businesses, it is also providing HR leaders with n[...]

  • Nvidia Draws on Gaming Culture to Compete for AI Chip Leadership

    Oct 20, 2017, by David Mayer

      Nvidia faces stiff new competition for the leadership position in the AI processing chip market. But the firm has a significant competitive advantage: a culture of innovation and production efficiency that was developed to address the demanding needs of a wholly different market. Intel and Google have been making waves in the AI processing chip market, the former with the acquisit[...]

  • NIIT Tech’s PACE Framework: Enabling Personalization to Differentiate Travel & Hospitality Companies

    Oct 19, 2017, by David McIntire

      As part of NelsonHall’s series of reports focusing on the business priorities and digital initiatives of IT services buyers, we found that buyers in the transportation industry have a significant focus on improving the customer experience. Eighty-five percent of transportation companies are pursuing an operational objective of increasing average revenue per customer to a high e[...]

  • SE2’s Digital Transformation: Enabling Future-Proof Life Insurance & Annuities

    Oct 19, 2017, by Suri Nair

      NelsonHall recently attended the SE2 Partnership Forum, entitled ‘Future-proof: From Here to Digital’, in Washington D.C., where the main focal point of discussion was the challenge of digital transformation in the life insurance and annuity sector. Here I look at a number of developments in SE2’s offerings that are helping clients to address the challenge of dig[...]

  • Omnichannel Entropy from a Customer Experience Perspective: Macy’s Journey

    Oct 18, 2017, by Ivan Kotzev

    The traditional (and now universally accepted as outdated) model for multi-channel support looked something like this, with differences primarily between the types or number of channels: However, as customers became digital and mobile, the model has shifted to something like this: This model originated with marketers and retailers, where omnichannel means the ability to purchase in t[...]

  • CSC to DXC Technology – Plus Ca Change…

    Oct 16, 2017, by Dominique Raviart

      DXC Technology recently held an analyst day in the U.K., its first since being ‘born’ on April 1. It is still early days for this young organization and the integration continues (though there was little mention of this at the event). In its recent investor calls, DXC Technology has emphasized actions to strip out costs, apply financial discipline, and invest in next[...]

  • HCL's 3-Lever Approach to Business Process Automation: Risk & Control Analysis; Lean & Six Sigma; Cognitive Automation

    Oct 13, 2017, by John Willmott

    HCL has undertaken ~200 use cases spanning finance & accounting, contact, product support and cross-industry customer onboarding, and claims processing, using products including Automation Anywhere, Blue Prism, UiPath, WorkFusion, and HCL’s proprietary AI tool Exacto. This blog summarizes NelsonHall’s analysis of HCL's approach to Business Process Automation coveri[...]

  • The Impact & Benefits of GDPR for Organizations

    Oct 12, 2017, by Mike Smart

    In this, the first of two articles on GDPR, I look at how the regulation is set to impact companies, and at the benefits of compliance beyond simply avoiding penalties.     The EU's General Data Protection Regulation (GDPR) was adopted in April 2016 and will be put into force on 25 May 2018. The unified and enforceable laws contained in the regulation replace the o[...]

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