DEBUG: PAGE=domain, TITLE=NelsonHall Blog,ID=1469,TEMPLATE=blog
toggle expanded view
  • NelsonHall Blog

    We publish lots of information and analyst insights on our blogs. Here you can find the aggregated posts across all NelsonHall program blogs and much more.

    explore
  • Events & Webinars

    Keep up to date regarding some of the many upcoming events that NelsonHall participates in and also runs.

    Take the opportunity to join/attend in order to meet and discover live what makes NelsonHall a leading analyst firm in the industry.

    explore

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

Search research content:

from:
until:

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

NelsonHall Blog

  • Futureproofing Payroll Services, Part 3: Managed Payroll Services Market Outlook

    Apr 14, 2021, by Pete Tiliakos

      This is the final part of a three-part blog series covering my perspectives on the payroll market based on NelsonHall’s latest annual market analysis, Payroll Services: Globalization and Digitalization. Part One features the payroll buyer perspective, with Part Two looking at the managed payroll service providers currently pushing the pace of innovation. Here I focus on the out[...]

  • Intelligent Automation Driving Profound Changes in Financial Services

    Apr 08, 2021, by Andy Efstathiou

      NelsonHall recently published a market assessment and forecast report on Intelligent Automation in Banking: Transforming Operations. We found that financial institutions must automate their operations if they are to compete successfully in a rapidly evolving marketplace. Currently, they operate with manual processes using a heterogeneous set of platforms, acquired over many years of [...]

  • Futureproofing Payroll Services, Part 2: Vendor Innovations

    Apr 08, 2021, by Pete Tiliakos

      This is Part Two of a three-part blog series covering my perspectives on the payroll market based on NelsonHall’s latest annual market analysis, Payroll Services: Globalization and Digitalization. Part One features the payroll buyer perspective, including the buyer view of the impact of innovation available today. In this part, I look at the managed payroll service providers cu[...]

  • Futureproofing Payroll Services, Part 1: Buyer Perspectives

    Apr 01, 2021, by Pete Tiliakos

      NelsonHall has published its annual payroll services market analysis, Payroll Services: Globalization and Digitalization. The report includes an analysis of two dozen payroll vendors, their offerings, and their buyers' perspectives. The project provided 'behind the curtain' access to many of the major payroll solutions enabling the market today and shaping its path forwar[...]

  • Atos Reignites its Salesforce Capabilities

    Mar 02, 2021, by Dominique Raviart

      In November 2020, Atos unveiled its strategy for OneCloud, which focuses on key partnerships with the hyperscalers, and also includes three ISVs: SAP, ServiceNow, and Salesforce. We recently talked to Atos' Salesforce practice to discuss its growth plans and recent acquisitions. Atos has been a long-standing SAP partner and recently reignited its Salesforce practice, making tw[...]

  • The Three-Headed Challenge of SAP ERP Cloud Migration Services

    Mar 02, 2021, by David McIntire

      As we have previously written, cloud services overall are poised to be the fastest growing area of IT services in 2021. The changing nature of cloud adoption, from non-production and non-critical applications to core business applications means that SAP environments will be no exception. In our recently published SAP Cloud Migration Services market analysis, NelsonHall estimates d[...]

  • Capgemini’s Intelligent Process Automation, Part 2: Intelligent Transaction Routing & Digital Twins Maximize RoI Delivery

    Mar 01, 2021, by John Willmott

      Part 1 of this blog focused on Capgemini’s structured approach to workforce motivation and upskilling when transitioning to a Frictionless Enterprise that leverages a digitally augmented workforce. This second part looks at how, when adopting a digitally augmented workforce, it is critical to ensure optimized routing of incoming queries and transactions between humans and machi[...]

  • Capgemini's Intelligent Process Automation, Part 1: Significant Growth From Frictionless Enterprise Approach

    Feb 25, 2021, by John Willmott

      This is Part 1 of a two-part blog looking at Capgemini’s Intelligent Process Automation practice. Here I examine Frictionless Enterprise, Capgemini’s framework for intelligent process automation that focuses on the adoption of a digitally augmented workforce. Digital transformation has been high on enterprise agendas for some years. However, COVID-19 has given the driv[...]

  • IBM GBS Adds Salesforce Specialization with 7Summits Acquisition

    Feb 16, 2021, by Dominique Raviart

      We recently talked to IBM GBS regarding its acquisition of 7Summits. After years of limited GBS M&A activity, IBM has been increasing its investment level in this business. With the planned divestment of most of its GTS business, GBS is core to IBM Services. Since October 2020, GBS has made five transactions across cloud, payments, SAP, and Salesforce. The 7Summits acquisition[...]

  • passbrains Accelerates Development Thanks to Acquisition by msg

    Feb 15, 2021, by Dominique Raviart

      We recently talked to passbrains, the crowdtesting pure-play with dual headquarters in Hamburg and Zurich that has just been acquired by German IT service and VAR vendor, msg. The acquisition is timely for passbrains. Its founder died in the summer of 2020 at a critical time, as the firm was developing the 2.0 release of its crowdtesting platform and diversifying its client base[...]

  • Enabling Enterprise Agility with Coforge’s Office of Enterprise Architecture

    Feb 12, 2021, by David McIntire

      As the rapid rise of the pandemic demonstrated in early 2020, a company’s ability to react and respond to the changing business environment is a critical capability. Even prior to the pandemic, a NelsonHall survey of ~1k IT service buyers showed ~60% placing high importance on increasing the agility of existing core productions applications. Companies are looking for agility in[...]

  • HR Trends & Outlook 2021, Part 2: Talent Management

    Jan 27, 2021, by Nikki Edwards

      This is the second part of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Here, Nikki Edwards looks at talent management services, including recruitment and learning services. Recruitment Services RPO and CWS/MSP vendors shone in 2020, as they supported their clients through their COVID-19 challenges, adding another d[...]

  • 2020 Lessons & Future Success Factors: Q&A with Wipro’s Nagendra P Bandaru

    Jan 22, 2021, by John Willmott

      The following is a discussion between Nagendra (Nag) P Bandaru, President, Wipro Limited – Global Business Lines-iCore, and John Willmott, NelsonHall CEO, covering lessons learned in 2020 and success factors for 2021. Nag is responsible for Infrastructure and Cloud Services, Digital Operations and Platforms, and Risk Services and Enterprise Cybersecurity – three key [...]

  • WNS Aggressively Developing Digital Interventions to Transform Insurers’ Claims Capability

    Jan 22, 2021, by John Willmott

      WNS has a highly developed property & casualty (P&C) insurance practice handling 30 million claims transactions and ~$12 billion in claims spend annually. The company has extensive capability in property & casualty supporting motor, property, casualty, employer and public liability for insurers, fleet operators, MGAs, global corporates, and municipal authorities. WNS has [...]

  • Five CX Services Trends in 2021

    Jan 13, 2021, by Ivan Kotzev

      2020 was a very disruptive year for CX services, marked by supply problems in the first half and a massive shift to WAH. It also proved to clients the key role of their CX services suppliers and the major benefits of outsourcing. The year started several trends and accelerate multiple others which will shape a dynamic 2021 for the industry. Here are five CX services trends for 2021. [...]

  • HR Trends & Outlook 2021, Part 1: Core HR

    Jan 12, 2021, by Pete Tiliakos

      Part 1 by Pete Tiliakos & Liz Rennie This is Part 1 of a 2-part blog presenting an analysis of key trends from NelsonHall's HR Technology & Services team. Part 1 looks at the key outsourcing trends around core HR functions, including cloud HR transformation, payroll, and benefits administration services. Cloud HR Transformation Services The drive to digital has k[...]

  • Capgemini & ServiceNow Taking Digital HR Experiences to a New Level

    Jan 04, 2021, by Elizabeth Rennie

      As expectations of what is possible in the digital world have grown exponentially, Capgemini is aiming to close the widening gap between consumer experience and employee experience.  It is looking to digitalize workplace interactions while keeping the warmth, emotion, and uniqueness underpinning company culture. It has built a Digital Employee Operations (DEO) practice over t[...]

  • 3 Key Growth Segments for Banking ITS & BPS in 2021

    Dec 18, 2020, by Andy Efstathiou

      Banks will spend 2021 pursuing different aspects of three key initiatives that have become more important since the advent of COVID-19. The first is process automation, which has become more important but needs to increase its delivery effectiveness.  The second, work-from-home (WFH) has also accelerated under COVID-19 but will need to change in 2021 to continue to be effective.[...]

  • Gig Work: From Stopgap to Pillar of WNS’ CX Services Model

    Dec 15, 2020, by Ivan Kotzev

      In a year when the U.S. stock market pushed to a record high, the U.K. had its worst recession in 300 years, and entire sectors shut down for weeks, business planning has become less reliable while demand fluctuates unexpectedly and inconsistently. The supporting industry of CX services is directly impacted on two fronts: Challenges with supply, where the traditional multi-hund[...]

  • Wipro: ‘Obsession for Growth’

    Dec 12, 2020, by Rachael Stormonth

    With a new Chairman appointed 15 months ago and a new CEO in place for the last four, Wipro has seen a significant changing of the guard – much has been made of the fact that Thierry Delaporte is Wipro’s first non-Indian CEO appointment. The announcements made in a recent event for financial analysts (its first such event in five years) reveal some major shifts happening within the[...]

close