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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Blog posts by Paul Connolly

featured posts:

  • Creating Digital Transformation: Q & A with NelsonHall CEO John Willmott

    Jun 09, 2016, by Paul Connolly

    This week, HGS announced the launch of their DigiCX suite of digital solutions, which integrates web self-service, live support via chat, text, social media, and voice, and optimizes the CX with analytics and automation. When it embarked on this latest phase in its development a year and a half ago, HGS consulted NelsonHall “to help validate our direction, sharpen our solution approach, and [...]

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