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CX Services in Telecom and Media
Jun 11, 2020 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Telecom and Media consists of 89 pages. [...] - view this reportdownload abstract
Impact on COVID-19 on CX Services
Apr 06, 2020 | Market Analysis by Ivan Kotzev
NelsonHall’s analysis of the Impact of COVID-19 on CX Services consists of 11-pages. The report focuses on the impact of COVID-19 on CX services globally. [...] - view this report
BPO Service Line Definitions
Jan 01, 2020 | Market Analysis by John Willmott
[public] [/public] [private] [/private] [...] - view this reportdownload abstract
Cognitive Customer Experience Services
Dec 13, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of cognitive customer experience services industry and trends consist of 71 pages plus detailed appendices. [...] - view this reportdownload abstract
CX Services in Retail and CPG
Aug 22, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of CX Services in Retail and CPG consists of 85 pages. [...] - view this reportdownload abstract
Advances in Analytics BPS
Apr 01, 2019 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of the advances in analytics consists of 72 pages. [...] - view this reportdownload abstract
CX Services in Energy and Utility
Dec 18, 2018 | Market Analysis by Ivan Kotzev
The global CX services market (excluding collections) for the energy and utility sector is ~7% of the global industry and is growing at ~3.0% CAAGR (against a market average of 5.1%). Europe is the biggest market at (~40%), followed by North America. The sector revenues in APAC are growing faster than the overall market, at ~4.8% CAAGR througho [...] - view this reportdownload abstract
Digital CX Services
Jul 18, 2018 | Market Analysis by Ivan Kotzev
NelsonHall's market analysis of Digital CX Services consists of 110 pages. [...] - view this reportdownload abstract
Digital Customer Experience Services: How India Can Lead the World
Feb 15, 2018 | Market Analysis by Ivan Kotzev
NelsonHall’s “Digital Customer Experience Services – How India Can Lead the World” report is based on interviews with CX Services providers and clients with delivery operations in India. This purpose of the study is to identify the client requirements and providers’ best practices to deliver CX services across the d [...] - view this reportdownload abstract
The Client Vision for Next Generation Customer Service
Feb 15, 2018 | Market Analysis by John Willmott
NelsonHall’s “The Client Vision for Next Generation Customer Service” report is based on interviews with executives with responsibility for customer service operations in the U.S., U.K., and Continental Europe, specifically addressing the customer service visions of executives in each of the energy and utilities, healthcare payer, [...]