Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
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Contact Ivan Kotzev
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Reports by Ivan Kotzev:
TELUS Digital - CX Services in High Tech and Automotive
Aug 30, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes TELUS Digital's offerings and capabilities in CX Services in High Tech and Automotive [...]view this reportdownload abstractMovate - CX Services in High Tech and Automotive
Aug 07, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Movate's offerings and capabilities in CX Services in High Tech and Automotive [...]view this reportdownload abstractFoundever - CX Services Transformation
Jul 17, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Foundever's offerings and capabilities in CX Services Transformation [...]view this reportdownload abstractGlobal CX Services Market Forecast: 2024 - 2028
Jul 09, 2024 | Market Forecast by Ivan Kotzev
NelsonHall’s updated “CX Services Market Forecast: 2024-2028” consists of 89 pages. This report covers 5 of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractMplus - CX Services in High Tech and Automotive
Jul 04, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Mplus' offerings and capabilities in CX Services in High Tech and Automotive [...]view this reportdownload abstract
Latest tweets by Ivan Kotzev:
Follow @Ivan KotzevLatest tweets from our analysts:
Latest blog posts by Ivan Kotzev:
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Movate AI to Drive Enterprise Reinvention at Scale with AI-First Framework
Sep 03, 2024, by Ivan Kotzev -
ArvatoConnect Focused on Results-Driven CX with Consumer Duty
Jul 03, 2024, by Ivan Kotzev -
Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024, by Ivan Kotzev
Commented Tracking service articles:
TaskUs Announces Q2 2024 Revenues Up 3.8% to $237.9m
Aug 08, 2024 | Financial Results by Ivan Kotzev
TELUS Digital Experience Announces Q2 2024 Revenues Down 2.2% (Down 2.2% in CC) to $652m
Aug 02, 2024 | Financial Results by Ivan Kotzev
Concentrix Announces Q1 FY24 Revenues Up 46.8% (Up 2.8% in CC) to $2,402.7m
Mar 26, 2024 | Financial Results by Ivan Kotzev
Teleperformance Awarded CX Services Contract by Beko UK
Mar 11, 2024 | Contracts by Ivan Kotzev
Capita Awarded £220m CXS Contract Extension by German Telecom
Feb 28, 2024 | Contracts by Ivan Kotzev