Ivan Kotzev
Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.
His current project is Content Transformation.
Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.
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Reports by Ivan Kotzev:
Global CX Services Market Forecast: 2024 - 2028
Jul 09, 2024 | Market Forecast by Ivan Kotzev
NelsonHall’s updated “CX Services Market Forecast: 2024-2028” consists of 89 pages. This report covers 5 of the main CX services service lines covered by NelsonHall, providing market forecasts and vendor revenue shares for each combination of service line and geography. [...]view this reportdownload abstractMplus - CX Services in High Tech and Automotive
Jul 04, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Mplus' offerings and capabilities in CX Services in High Tech and Automotive [...]view this reportdownload abstractBosch Service Solutions - CX Services in High Tech and Automotive
May 28, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes Bosch Service Solutions' offerings and capabilities in CX Services in High Tech and Automotive [...]view this reportdownload abstractCX Services Transformation
Apr 22, 2024 | Market Analysis by Ivan Kotzev
NelsonHall’s market analysis of the CX Services Transformation services market consists of 108 pages and focuses on strategies for 2024 and beyond. [...]view this reportdownload abstractArvatoConnect - CX Services Transformation
Mar 13, 2024 | Vendor Analysis by Ivan Kotzev
This NelsonHall assessment analyzes ArvatoConnect's offerings and capabilities in CX Services Transformation [...]view this reportdownload abstract
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Latest blog posts by Ivan Kotzev:
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ArvatoConnect Focused on Results-Driven CX with Consumer Duty
Jul 03, 2024, by Ivan Kotzev -
Alorica’s Evolution from Services to Digital-First Play
Jun 25, 2024, by Ivan Kotzev -
Tech Mahindra Populii: Addressing AI Training Hypergrowth
Apr 05, 2024, by Ivan Kotzev
Commented Tracking service articles:
Concentrix Announces Q1 FY24 Revenues Up 46.8% (Up 2.8% in CC) to $2,402.7m
Mar 26, 2024 | Financial Results by Ivan Kotzev
Teleperformance Awarded CX Services Contract by Beko UK
Mar 11, 2024 | Contracts by Ivan Kotzev
Capita Awarded £220m CXS Contract Extension by German Telecom
Feb 28, 2024 | Contracts by Ivan Kotzev
Transcom Announces Q4 2023 Revenues Down 0.9% (Up 3.3% Organic) to €189.7m
Feb 22, 2024 | Financial Results by Ivan Kotzev
ResultsCX Acquires Huntswood to Expand U.K. CX Capabilities and Client Base
Feb 14, 2024 | Mergers and Acquisitions by Ivan Kotzev