DEBUG: PAGE=article, TITLE=Our Team,ID=1464,TEMPLATE=analyst

Meet the NelsonHall Team

Ivan Kotzev

Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.

Ivan is responsible for CX Services research globally. He covers CX Services research in the areas of transformation, delivery, and vertical capabilities. Ivan has been part of NelsonHall's analyst team since 2015, providing comprehensive and in-depth coverage of CX Services markets in the world. He assists both buy-side and vendor organizations in assessing opportunities and supplier capability across CX Services.

His current project is Content Transformation.

Prior to joining NelsonHall, Ivan worked for seven years in customer experience operations and project management for telecom, BPS, and new economy companies in Eastern Europe, U.S., and India. Ivan holds a BA in Journalism and Mass Communications from American University in Bulgaria and an MBA from Duke University, North Carolina. Currently residing in London with his family, Ivan enjoys city breaks, cinema, and wine tasting.

Analyst Relations professionals can visit the NelsonHall AR Portal to learn more about our upcoming projects.

Contact Ivan Kotzev

Only NelsonHall clients have access to our analysts and advisors for their expert advice and opinion. To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Reports by Ivan Kotzev:

Latest tweets by Ivan Kotzev:

  

Latest tweets from our analysts:

    meet & follow all our analysts

    Latest blog posts by Ivan Kotzev:

    • Transcom Employs AI to Reinvent Multilingual CX

      Aug 16, 2023, by Ivan Kotzev

        AI-generated text and voice have significant applications in CX services, with multilingual support now offering the most transformative use cases. Transcom has been actively building its capabilities in AI voice with its T:Translate platform and already has live implementations. In[...]

      read post

    • Movate Moves Aggressively to Capture Generative AI Opportunities

      Jul 17, 2023, by Ivan Kotzev

        The opportunities and applications of generative AI are the most pressing topics for IT and CX managers alike. Movate is moving aggressively in the space by developing a set of offerings and platform accelerators and then piloting with enterprise brands to gain first-mover advantage. I[...]

      read post

    • Teleperformance on the Offensive with Plan to Acquire Majorel

      May 05, 2023, by Ivan Kotzev

        In the last week of March, Teleperformance made two significant announcements. The first was the planned acquisition of 100% of Majorel shares for a total consideration of €3bn, including €1bn of Teleperformance shares in exchange. The transaction will create a company with $[...]

      read post

    Commented Tracking service articles:

    close