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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider

Case Study

by NelsonHall Analyst

published on Sep 24, 2014

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Report Overview:

NelsonHall's "Teleperformance (previously Aegis): Transformational CMS Services for a U.S. Healthcare Provider" case study is an example of how transformational CMS was used to improve CSAT.

Who is this Report for:

NelsonHall's transformational CMS case studies on Teleperformance (previously Aegis) provide comprehensive examples of its ability to transform a client's CMS offerings in order to meet the organization's business needs. The case studies are designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of customer management services (CMS) to serve organizations and identifying vendor suitability for CMS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.




Key Findings & Highlights:

Teleperformance's (previously Aegis') transformational CMS contract with a U.S. BFSI and a U.S. healthcare provider.

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