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for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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HGS - Advances in Analytics BPS

Vendor Analysis

by Ivan Kotzev

published on Feb 15, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes HGS' offerings and capabilities in Analytics BPS.

Who is this Report for:

NelsonHall’s Advances in Analytics BPS report on HGS is a comprehensive assessment of HGS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of BPS and identifying vendor suitability for BPS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of HGS analytics offerings and capabilities, and market and financial strengths including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Analysis of the company’s strengths, weaknesses, and outlook
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

In 2018, HGS made two acquisition which expanded its analytics resources and IP: AxisPoint Health which provides analytics services to healthcare payer and provider clients and Element Solutions which provides digital marketing and customer analytics to healthcare, retail, and manufacturing clients.

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