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Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

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WNS - Advances in Analytics BPS

Vendor Analysis

by Ivan Kotzev

published on Apr 17, 2019

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Report Overview:

This NelsonHall vendor assessment analyzes WNS' offerings and capabilities in Analytics BPS.

Who is this Report for:

NelsonHall’s Advances in Analytics BPS report on WNS is a comprehensive assessment of WNS’ offerings and capabilities designed for:

  • Sourcing managers monitoring the capabilities of existing suppliers of BPS and identifying vendor suitability for BPS RFPs
  • Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
  • Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of WNS analytics offerings and capabilities, and market and financial strengths including:

  • Identification of the company’s strategy, emphasis, and new developments
  • Revenue estimates
  • Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
  • Analysis of the company’s offerings and key service components
  • Analysis of the company’s delivery organization including the location of delivery sites.

Key Findings & Highlights:

WNS has a proprietary suite of productized platforms incorporating ML algorithms, big data services, text analytics, image processing platform such as Imagn, Agilius, Kwilo, Aptymize, Skense, Brandtittude, SocioSeer and domain or function specific tools and engines such as Sentinel, CONGENie, X-CLAim, and AnciFly. 

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