Vendor Analysis
published on Jul 03, 2019
Report Overview:
This NelsonHall vendor assessment analyzes SYKES' offerings and capabilities in CX Services in Retail and CPG
Who is this Report for:
NelsonHall’s Customer Experience Services in Retail and CPG report on SYKES is a comprehensive assessment of SYKES offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of SYKES customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
SYKES provides seasonal support services for the retail sector, doubling in size to reach 12k employees during peak fourth quarter season. The capability branded SYKESHome includes customer contact management, SaaS-based talent-management platforms, cloud-based security, and consulting services.