Vendor Analysis
published on Aug 27, 2019
Report Overview:
This NelsonHall vendor assessment analyzes Webhelp's offerings and capabilities in CX Services in Retail and CPG
Who is this Report for:
NelsonHall’s Customer Experience Services in Retail and CPG report on Webhelp is a comprehensive assessment of Webhelp’s offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Webhelp customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery sites.
Key Findings & Highlights:
Webhelp's anytime, anywhere, any device approach focuses on omnichannel delivery to reduce frictions in the shopper journey across in-store, online, click and collect, and social media interactions. It is now looking to expand its Gobeyond Partner consulting capability to other core Webhelp markets, starting with France.