Vendor Analysis
published on Aug 26, 2020
Report Overview:
This NelsonHall vendor assessment analyzes Teleperformance's offerings and capabilities in CX Services in Telecom and Media.
Who is this Report for:
NelsonHall’s CX Services in Telecom and Media profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Teleperformance’s CX services offerings and capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery locations.
Key Findings & Highlights:
While declining as a share, telecom remains one of the biggest verticals for Teleperformance with established clients in traditional telecom, TV operators, and cable providers decreasing their revenues by offshoring to the Philippines. The company is now prioritizing more profitable subsegments, such as streaming. The company is also looking to sell more integrated BPS offerings in the segment, specifically F&A and social media.