Vendor Analysis
published on Mar 07, 2023
Report Overview:
This NelsonHall vendor assessment analyzes Teleperformance’s offerings and capabilities in CX services for startups and emerging brands
Who is this Report for:
NelsonHall’s CX Services in Startup and Emerging Brands profile on Teleperformance is a comprehensive assessment of Teleperformance’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for CX services RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Teleperformance’s CX services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, weaknesses, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization including the location of delivery centers.
Key Findings & Highlights:
Teleperformance positions itself as a strategic partner for startups and emerging brands. It offers both sizable scale and institutionalized growth with standardized operations across end markets, with controls, established processes, and an integrated multinational delivery network with a cloud campus. It also promotes its capabilities to provide access to a CX technology ecosystem and innovation models.
Teleperformance looks to leverage its brand presence to attract startups looking for an established outsourcing partner to gain recognition in their investment rounds. It tries to balance its international scale and the tailored startup program engagement within the company’s “High-Tech, High-Touch” approach, which combines dedicated account cultivation and account management resources.
Buyers looking for experience in the large-scale ramp-up and internationalization of hypergrowth brands should consider this vendor.