Vendor Analysis
published on Jul 14, 2025
Report Overview:
This NelsonHall assessment analyzes Armatis' offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation 2025 profile on Armatis is a comprehensive assessment of Armatis’ offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Armatis’ CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
Armatis positions itself as a provider of effortless CX and an agile business partner. It is focused on advancing CX and AI transformation initiatives through coordination across its teams located in multiple geographies. Part of the repositioning includes a new brand identity, a new website, and a new HQ launched in 2025.
Outsourcing clients looking for a CX services vendor with standalone technology development arm, AI-driven operational transformation expertise, and mature agent assist framework with IP and live deployments of GenAI-powered tools, should consider this profile on Armatis.