Vendor Analysis
published on Sep 11, 2025
Report Overview:
This NelsonHall assessment analyzes TELUS Digital's offerings and capabilities in CX Services Transformation
Who is this Report for:
NelsonHall’s CX Services Transformation profile on TELUS Digital is a comprehensive assessment of TELUS Digital’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of TELUS Digital’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
TELUS Digital is focused on integrating AI, automation, omnichannel engagement, analytics, and consulting to optimize customer interactions by combining digital design, AI data services, and CX delivery. A key lever for accelerating CX transformation is the Fuel iX Core for building GenAI models with control over the technology stack and Fuel iX Apps for enterprise GenAI-powered applications.
Outsourcing clients looking for a CX services vendor with a dedicated GenAI and agentic AI development platform with proprietary CX applications, strong trust and safety practice, and mature AI operations, should consider this profile on TELUS Digital.