DEBUG: PAGE=domain, TITLE=Customer Experience Services,ID=256,TEMPLATE=program
toggle expanded view
programcode = CXS
programid = 104
database = t
alerts = t
neat = t
vendors = t
forecasting = t
confidence = f
definitions = t

Search within: Customer Experience Services:

advanced options..

Access our analyst expertise:

Only NelsonHall clients who are logged in have access to our analysts and advisors for their expert advice and opinion.

To find out more about how NelsonHall's analysts and sourcing advisors can assist you with your strategy and engagements, please contact our sales department here.

Subscribe to blogs & alerts:

manage email alerts using the form below, in order to be notified via email whenever we publish new content:

has Database = t

Contracts Database

for Customer Experience Services

Track the pattern of service adoption by monitoring Customer Experience Services contract awards by your peers. Identify who are the successful vendors this industry now. Updated monthly!

These documents are available to logged in clients that have purchased access to this program.

has Confidence = f -- IGNORED

Startek - CX Services Transformation

Vendor Analysis

by Ivan Kotzev

published on Oct 03, 2025

Access to this report is restricted to logged in clients with access. Login to get full access

Report Overview:

This NelsonHall assessment analyzes Startek's offerings and capabilities in CX Services Transformation

Who is this Report for:

NelsonHall’s CX Services Transformation profile on Startek is a comprehensive assessment of Startek’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of Startek’s CX Services offerings, capabilities, and market and financial strengths, including:

·        Identification of the company’s strategy, emphasis, and new developments

·        Analysis of the company’s strengths, challenges, and outlook

·        Revenue estimates

·        Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts

·        Analysis of the company’s offerings and key service components

·        Analysis of the company’s delivery organization, including the location of delivery centers.

Key Findings & Highlights:

Startek’s CX transformation capabilities focus on four main areas: GenAI, agent experience, self-service solutions, and advanced analytics. It is applying the AI-powered solutions to agent training, task automation, and service personalization to improve customer sentiment. The flagship platform is Startek Agent AI. The company positions its CX services as modular and flexible standalone offerings with an Agent-as-a-service pricing.

Outsourcing clients looking for a CX services vendor with a mature GenAI talent management technology stack, sizable investments in AI training, and a dedicated mid-market CX services offering should consider this profile on Startek.

Login to get full access:

   register | forgot password ?
close