Vendor Analysis
published on Nov 03, 2025
Report Overview:
This NelsonHall assessment analyzes Movate's offerings and capabilities in CX Services Transformation.
Who is this Report for:
NelsonHall’s CX Services Transformation 2025 profile on Movate is a comprehensive assessment of Movate’s offerings and capabilities, designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of CX Services and identifying vendor suitability for CX Services Transformation RFPs
- Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the CX Services sector.
Scope of this Report:
The report provides a comprehensive and objective analysis of Movate’s CX Services offerings, capabilities, and market and financial strengths, including:
- Identification of the company’s strategy, emphasis, and new developments
- Analysis of the company’s strengths, challenges, and outlook
- Revenue estimates
- Analysis of the profile of the company’s customer base, including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s offerings and key service components
- Analysis of the company’s delivery organization, including the location of delivery centers.
Key Findings & Highlights:
With W(AI)VE, Movate is advancing CX services focusing on AI-driven transformation and flexible and borderless delivery using FTEs and gig workforce, where agents are empowered as value creators with AI augmentation. It is building GenAI solutions for personalization such as chatbots for 24x7 self-service, copilots for agent and engineer sales and support, and automated contact center operations with per-resolution pricing through Movate Edison.
Outsourcing clients looking for a CX services vendor with dedicated AI development and AI adoption practice with resources, frameworks, and IP, robust CX transformation suite, and focused revenue generation offerings, should consider this profile on Movate.