Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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published on Oct 20, 2015
Agilisys has been awarded a £23m, 6-year contract for multi-channel customer service by Kent County Council (KCC).
~170 KCC staff will be transferring to Agilisys. The partnership will give KCC access to a proven customer contact system, enabling significant modernisation.
