Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support.
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published on Nov 21, 2015
Aegis to open its second contact center in the U.K. with ~350 FTEs.
Aegis currently runs one center in Manchester with 520 FTEs servicing a banking client and a credit rating agency. The U.K. clients are also supported from Johannesburg and Durban, South Africa. Aegis plans to open a second center in Durban for ~500 agents.
