Civica in Customer Experience Services
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Published reports:
published reports related to Civica within the Customer Experience Services program
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tracking service articles related to Civica within the Customer Experience Services program:
Civica Acquired by Blackstone
May 02, 2024 | Mergers and Acquisitions by NelsonHall Analyst
Civica Awarded CX Services Contract Expansion by Hull City Council
Jan 13, 2021 | Contracts by Ivan Kotzev
Civica Awarded 5-Year Software Contract by Campbells Prime Meat
Mar 19, 2020 | Contracts by Mike Smart
Civica Awarded 3-Year Revenues and Benefits Administration Contract Extension by Denbighshire County Council
Nov 06, 2019 | Contracts by Mike Smart
Civica Awarded 5-Year Software Contract by Moorfields Eye Hospital NHS Foundation Trust
Sep 26, 2019 | Contracts by Mike Smart
Civica Acquires International Computing Systems to Enhance Public Sector SaaS Offering
Sep 03, 2019 | Mergers and Acquisitions by Mike Smart
Civica Awarded Cx Trading Standards Software Contract by Devon County Council
Jul 30, 2019 | Contracts by Mike Smart
Civica Awarded FinancialsLIVE Software Contract by Bellevue Place Education Trust
Jul 30, 2019 | Contracts by Mike Smart
Civica Awarded Cx Regulatory Services Software Contract by Peterborough City Council
May 23, 2019 | Contracts by Mike Smart
Civica Awarded CostMaster Software Contract by TGICFT
Apr 25, 2019 | Contracts by Mike Smart
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.