Merchants in Customer Experience Services
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Published reports:
published reports related to Merchants within the Customer Experience Services program
find all available reports on MerchantsRecent Tracking Service
tracking service articles related to Merchants within the Customer Experience Services program:
Merchants Acquires Millennium 1 Solutions to Enhance North American BPS Capability
Jun 06, 2018 | Mergers and Acquisitions by John Laherty
Merchants Awarded Customer Care Contract by Australian Silver Top Taxi
Apr 30, 2018 | Contracts by Ivan Kotzev
Merchants Awarded 5-Year CMS BPO Contract by Australian Comparison Website iSelect
Mar 06, 2017 | Contracts by Ivan Kotzev
Merchants Awarded Customer Care Contract Expansion by Vodacom Telecom
Aug 06, 2016 | Contracts by Ivan Kotzev
Merchants Awarded $7.4m Customer Management Services Contract by iiNet
Apr 22, 2008 | Contracts by NelsonHall Analyst
Merchants Awarded Customer Management Services Contract by ASDA Home Shopping
Sep 27, 2004 | Contracts by John Willmott
Merchants Re-launches Contact Center Consultancy Offering
Sep 27, 2004 | New Offerings by John Willmott
Merchants Awarded Customer Management Services Contract by Edexcel
Sep 17, 2003 | Contracts by John Willmott
Merchants Awarded £8m Customer Management Services Contract by Unilever
Sep 18, 2002 | Contracts by John Willmott
Merchants Awarded 175-Seat Customer Management Services Contract by HBOS
Mar 20, 2002 | Contracts by John Willmott
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.