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Acquire BPO Renames to Acquire Intelligence
Jun 09, 2025 | Organizational Change by Ivan Kotzev
Everise Partners with Krisp for AI Voice
Jun 02, 2025 | New Partnerships by Ivan Kotzev
CCI Global Opens First European Location in Galway, Ireland
May 29, 2025 | New Offerings by Ivan Kotzev
Covisian Acquires CUP Solidale to Expand Italian Healthcare Sector Offerings
Apr 23, 2025 | Mergers and Acquisitions by Ivan Kotzev
Fusion CX Acquires STI to Expand Telecom and Utilities CX Services
Mar 18, 2025 | Mergers and Acquisitions by Ivan Kotzev
Releasy Awarded Three Years CX Services Contract Extension by Swedish Transport Administration
Mar 17, 2025 | Contracts by Ivan Kotzev
Outsourcia Acquires SoMezzo to Expand CX Services in France
Mar 13, 2025 | Mergers and Acquisitions by Ivan Kotzev
Clearanswer Opens 120 Agent CX Services Center in Middlesbrough, U.K.
Feb 28, 2025 | New Offerings by Ivan Kotzev
Provalus Opens Eleventh CX Services Center in Edenton, NC
Feb 25, 2025 | New Offerings by Ivan Kotzev
Callink Acquires Fidelity Contact Center to Expand in Brazil BFS CX Services
Feb 11, 2025 | Mergers and Acquisitions by Ivan Kotzev
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.