Other in Customer Experience Services
Find here the NelsonHall Research related to within the Customer Experience Services program
Published reports:
published reports related to Other within the Customer Experience Services program
Radian 6 - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
view this reportSysomos - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
view this reportLithium - Social Media Technology
Jun 05, 2012 | Vendor Analysis by NelsonHall Analyst
view this report
Recent Tracking Service
tracking service articles related to Other within the Customer Experience Services program:
Acquity BPO Opens Third CX Services Site in Belmopan, Belize
Aug 10, 2024 | New Offerings by Ivan Kotzev
Everise Partners with Sanas for AI Voice
Jul 29, 2024 | New Partnerships by Ivan Kotzev
Everise Launches EverAI Labs for Technology Development
Jul 15, 2024 | New Offerings by Ivan Kotzev
Sensee-TCC Awarded CX Services Contract by Nespresso UK
Jul 01, 2024 | Contracts by Ivan Kotzev
Ascensos Partners with SentiSum for CX Analytics
Jun 27, 2024 | New Partnerships by Ivan Kotzev
Releasy Awarded CX Services Contract by Sappa
Jun 24, 2024 | Contracts by Ivan Kotzev
ACT Adds 800 CX Services Roles in Norman, OK
Jun 20, 2024 | New Offerings by Ivan Kotzev
Yource Awarded CX Services Contract Renewal by Menzis
Jun 06, 2024 | Contracts by Ivan Kotzev
Yource awarded CX Services Contract Renewal by PostNL
Apr 23, 2024 | Contracts by Ivan Kotzev
Yource Awarded CX Services Contract Renewal by Pensionenfonds Detailhandel
Apr 14, 2024 | Contracts by Ivan Kotzev
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.