Other in Customer Experience Services
Find here the NelsonHall Research related to within the Customer Experience Services program
Published reports:
published reports related to Other within the Customer Experience Services program
Radian 6 - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
view this reportSysomos - Social Media Technology
Jun 06, 2012 | Vendor Analysis by NelsonHall Analyst
view this reportLithium - Social Media Technology
Jun 05, 2012 | Vendor Analysis by NelsonHall Analyst
view this report
Recent Tracking Service
tracking service articles related to Other within the Customer Experience Services program:
Afni Opens Third CX Services Center in Santa Rosa, Philippines
Apr 13, 2024 | New Offerings by Ivan Kotzev
Ventrica Awarded CX Services Contract by Tommee Tippee
Mar 26, 2024 | Contracts by Ivan Kotzev
MCI Acquires Market Force to Expand CX Services and Platforms in Retail
Mar 25, 2024 | Mergers and Acquisitions by Ivan Kotzev
Fusion BPO Opens 350 Seat CX Services Center in Chennai, India
Mar 20, 2024 | New Offerings by Ivan Kotzev
MCI Acquires EastWest BPO to Expand Offshore CX Services From the Philippines
Mar 18, 2024 | Mergers and Acquisitions by Ivan Kotzev
iCXperience Acquires Woven Assets to Expand UK CX Services
Mar 13, 2024 | Mergers and Acquisitions by Ivan Kotzev
Everise Opens 300 Agent CX Services Center in Cauayan City, the Philippines.
Mar 08, 2024 | New Offerings by Ivan Kotzev
Everise Opens 600 Agent CX Services Center in Orlando, FL
Feb 26, 2024 | New Offerings by Ivan Kotzev
One Point One Acquires ITCube to Expand in Application Development
Feb 26, 2024 | Mergers and Acquisitions by Ivan Kotzev
MCI Acquires BYC Aqua to Expand into QA Services and South Africa Delivery
Feb 19, 2024 | Mergers and Acquisitions by Ivan Kotzev
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.