Qualfon in Customer Experience Services
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Published reports:
published reports related to Qualfon within the Customer Experience Services program
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tracking service articles related to Qualfon within the Customer Experience Services program:
Qualfon Acquires VOXDATA to Expand CX Services in Canada
Jan 18, 2024 | Mergers and Acquisitions by Ivan Kotzev
Qualfon Opened CX Services Center in Mexico City, Mexico
Jun 02, 2022 | New Offerings by Ivan Kotzev
Qualfon Acquired LeadVision Media to Expand Advertising and Demand Generation
Dec 03, 2021 | Mergers and Acquisitions by Ivan Kotzev
Qualfon Acquires MAR Graphics to Expand Print Production and Marketing Capabilities
Oct 09, 2020 | Mergers and Acquisitions by Ivan Kotzev
Qualfon Awarded Fulfilment Contract by Great Minds
May 07, 2020 | Contracts by Ivan Kotzev
Qualfon Acquires Dialog Direct to Expand Marketing Capability
Dec 08, 2017 | Mergers and Acquisitions by Ivan Kotzev
Qualfon Awarded 700 Agent Contract Expansion by Online Retailer
Aug 16, 2017 | Contracts by Ivan Kotzev
Qualfon Awarded Sales Contract by Unnamed Property and Casualty Insurer
Jul 17, 2017 | Contracts by Ivan Kotzev
Qualfon Opens Second Part of 3.5k-Seat Contact Center in Providence, Guyana
May 12, 2017 | New Offerings by Ivan Kotzev
Qualfon Opens 580-seat Contact Center in Manila to Enhance Offshore Capabilities for the U.S.
Jul 11, 2016 | New Offerings by Ivan Kotzev
Discover the benefits of the CMS program
NelsonHall's Customer Management Services program supports you in enhancing your organization's sourcing performance. It will help you to:
- Analyze how contact center outsourcing can be applied to your organization
- Assess the scope of customer services that can be outsourced and why
- Quantify the benefits and risks associated with outsourcing processes within your customer service function
- Identify the most appropriate vendors and understand their individual philosophies, approaches and delivery capability
- Learn from the experience of other organizations in your sector that have already outsourced elements of their customer handling and analytics functions
- Keep abreast of changing delivery approaches within customer mangement services.
It also provides expert support to customer management services vendors, specifically business development and marketing personnel, helping them to:
- Increase bid success through improved positioning of proposals against client requirements
- Maintain the competitiveness of current service offerings
- Identify emerging requirements and service opportunities
- Track key developments within the CMS marketplace, including contract awards and new service announcements
- Understand the strategies and capabilities of potential bid partners through access to detailed customer management services vendor assessments.